Why do both my Part Number and 'Serial Number come up " unknown" on the Packard Bell

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ComputerDunce

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support site? I'm suspeicious: Registration stops Oct 18, 2009, though I bought it Nov 23, 2009. Now when I try to ask support, neither the part nor the serial number go throught ("unknown") What's going on? Should I suspect Curries store in Northern Ireland where I bought the product?
 
Its probably the HP site itself, I have a HP laptop and when trying to get various replacement parts i experienced the same problem.

HP's website and support is fairly poor i'm afraid.

However, if the machine you bought is second hand, was sold to the store and then sold on to you, you should take it back because there's the valid possibility that its not an official HP machine.
 
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