why couldnt he connect it?

E

eulogy_gurl

New member
my wife went into a cricket corporate store to add a phone line to her account and she just took the esn nuraber because she left the phone at her moms, i figured just taken the esn would be absoluteley no problem but he refused to add the phone line.. he said he had to have the phone.. that he needed to look through the menus or somethen.. thats b.s shouldnt he have just hooked up the darn esn?theres absoluteley no reason he even neeRAB to touch the phone considering she told him it was already flashed.. I just want to know if thats standard protocol to not hook up a requested esn because i do it all the time over the phone at 1800 mycricket.I did all the programming and i know he doesnt need to touch anything on the phone. why should there be any difference at the corporate store? maybe im wrong and if i am then thats fine but i wanted to double check before i went down there monday upset that he kept her there for over 20 minutes saying it was impossible to do and telling my wife that she had no idea what she was talken about in front of many people:mad:
 
They do that a lot all the time, i think they do it cause they want to sell you a cricket phone is all, i try to stay out of a corp store if all possible. and yes i would get all the info of who helped your wife and go in on Monday or whenever and talk to the manager, and if all else send an e-mail to cricket or something.
 
at my store we generally refuse to activate any phone that won't turn on, and also phones that are not present. this is for 2 reasons: so we can program it, and so we don't have someone come back demanding money back and getting hysterical in our store if their phone doesn't work.
 
ya thats what i figured but she told him ive fashed my own phones a million times and that she was positive it would work.. oh well every person is different he assumed she was stupid so.. ill just go in my self and not take the phone on purpose to see if he thinks he knows more than me or can explain to me why he neeRAB to touch her voyager.. hopefully hell just hook it up like that and every 1 will b happy.
 
why not just take the phone in and do the esn change or call 800 cricket? why start a big deal about it? we already know most store clerks don't know crap about phones or cdma networks.
 
oh no no,dont get me wrong im not a yeller and i wont even mention the first time my wife went in... i will take the phone and usually every 1 is really nice i just want to see what his explanation to why he HAD to have my phone and if and when i give it to him if he will know what hes doing..just out of curiosity..besides the cricket store is right near where i work.. :)
 
that's exactly my point. people come in all the time and pretend like they know what they're talking about.

e.g. last week customer came in that activated a Vegas account on an enV just to get the vegas phone nuraber. wanted to add a line on a remix slider (dual band phone) under the promotion we are having (first month free to add line on used hanRABet). wanted to get a fresno nuraber. First I explained that he couldn't add a fresno nuraber onto a vegas account. then i explained that since it was a vegas account we could not load a dual band phone on because it was not compatible in the vegas market. it allowed the enV because cricket does not know whether or not the phone is tri-band since the serial nuraber was not originally sold through cricket.
both points he kept telling me that he activated it in fresno, he only uses it in fresno, he doesn't have a triband phone now, etc...
he knew just enough to get him in trouble (figuratively) because he knew the difference between triband and dual band but couldn't concieve of market based accounts or that cricket doesn't care where you actually use the phone, they are assuming a vegas account is actually used in vegas irregardless of where you activated it or where you really use it.
It was a 15 minute ordeal to convince the guy that the only way he could activate that phone was on a seperate account, for both reasons.

now i'm just saying that no matter how intelligent the customer appears to be(and this guy was reasonably knowledgeable about tri-band which there have been a lot of people on here not understanding lately) you have to assume the customer really doesn't know everything. and specifically with regard to your situation before i changed my stores to our current policy of the phone must trun on and call 611, on at least 50% of the phones that were not present or would not power up, the phone ended up not working or they couldn't find the charger so now they don't want to do it because they don't have money for the charger blah blah blah.... so... better to avoid the situation and require the phone to be present and working before i activate it.
 
What Simple said!! :buddies:

I had to jump through hoops about a month ago because one of my employees didn't follow the "phone must power up and you must hear Cricket after dialing *611" rule.

Customer SWORE it was flashed but the battery was dead. After adding the line and collecting the money, we found out it wasn't flashed.

Customer threw a fit in the store because he "knew" it was flashed and accused us of trying to pull a fast one. I had to get my IAM to remove the line. It was a mess.

Employees have been RE-RE-trained to NEVER activate or switch ESNs unless the phone is present, powers up and they hear the happy Cricket activation song.

Sigh.
 
Back
Top