Why a brand new mountain bike has wheels out of true?

  • Thread starter Thread starter Giorgos M
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Giorgos M

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I recently bought brand a trek 4400. 4400 comes with bontreger camino wheels. so as i was riding i feld something when i wasnt pedal, so a took a look to my wheel i spin it and i saw that both wheel was a little bit out of true and in some points the wheel was rubbing into the brake pads. when i took it to the shop that i bought the bike they told me that this was natural and that you cant make a wheel spin perfectly.Also they told me that if they get it fixed is going to be the same again in 2-3 weeks of riding.So is this realy natural for a brand new mountain bike wheels to be out of true and if i fix the problem it will last only some weeks?
 
Don't go back to this bike shop. If they are giving you a run-around about something as simple as truing a wheel, they might also lie to you about something serious that could affect your safety. Drop Trek a line and let them know what kind of bums are tarnishing their brand name in your location.

HTH
 
Most wheels are now built by machine and a tolerance on runout of, I think, 1mm.is allowed, this looks a lot when the wheel is spun, however, a good mechanic will improve this during PDI if necessary.
A good shop will offer a free service after a few weeks use and will correct any minor faults then.
If you want perfect wheels you need to look for hand-built, or at the least, hand finished, but they will be expensive.
 
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