Who do you contact about a problem in a business with handicap access?

On Wednesday, the Nursing Home where I live had an outing to The AmeriStar Casino in KCMO. During lunch I went to the restroom, which turned out to be an experience. I can stand and use a walk for short distances, but mostly I use a wheelchair. My lower left leg is paralyzed, and my right leg has significant damage. When I got to the restroom, in order to get to the Handicap stall, I have to get up and fold the wheelchair to get it between the urinal stalls, and the toilet stalls to get back to the Handicap Stall.

I would like to tell someone about this so they they can encourage the casino to change it, but I don't know who. Worse, after using the toilet, I used the Safety Bar on the wall to move back around to my chair. It came lose from the wall and I ended up on my butt on the floor. Not a very dignified place to be. I had to get myself up to go report what had happen to the Activities Director from the Nursing Home because they had to make an official report.

Did make a $60 donation to their slots. A full month's allowance that I'm allowed to keep form my SSD. but it was the first time to go out and do anything fun in two years of living here.
 
Back
Top