I bought my phone from CTI-MIAMI, in person and was in and out with the settings completed in about 20 minutes. Nice transaction, very smooth, course after I was finished with the phone, I had to go across the street to the HardRock Casino and play a little.
So far I have had all good luck with the phone, also they were telling me at CTI, that in a month or so they will offer extended warranties to all those that buy phones from them, if you call them, you may want to ask them about this as well. I sent my email to them and am to be notified when they will offer this.
Good Luck.