where could I complain about a hotel stay?

lynn18050

New member
my sister and I stayed at a hotel, whatever could go wrong , did go wrong, we have photos of the filthy bathrooms, we had fleas in the changing rooms , staff not understanding english, simple english like one girl didn't know what a milkshake was. we paid 750.00 pounds for two nights. there are a lot more things but dint want to bore you with all the details. I have complained to the hotel head office and they acknowledge in writing the standards were not up to standard and then gave 169.00 refund. The photographs I have show filthy windows, 2 inch thick pigeon droppings on the window sill, dirty toilet and mouldy shower. the hotel said end of story with the 169.00 refund. I really feel I want to take this further.This is a big named hotel and we were " supposed" to be in the presidential suite and the next one down
yes it was in the Uk it was a thistle hotel
Bb57B .. how rude of you, we booked the hotel via the internet its supposed to be one of the top hotels. In any case, if you don't have an answer why anser and be rude to me?
 
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