Where are My Xbox Live points and Arcade Game?

I recently signed up for Xbox Live after I clicked on the Promotion for 40% off xbox live for the year which includes 500 points and an arcade game named "Aqua" I have my yearly subscription, but have no game nor points. Where Can I find this? Or who do I contact to have this credited to my account? Thank you for taking the time to read and answer this :)
 
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