What to do when Verizon won't honor a written offer?

supervree

New member
My wife bought me a phone on 12/05/10 for christmas and now the Iphone is out. On Verizon's website it states that if you bought a phone from 11/26/10 to 01/10/11 you can return a phone past the 30 day return deadline for a refund so you can upgrade to an iphone. I took it to a VZW store and now they will not honor their written offer on their website. So I called customer rep and they said the same thing. Can they legally do that? I mean not honor an offer that they put on their website?
Here is a link it is the last FAQ. Let me know what you think.

http://support.vzw.com/faqs/iphone/iphone_faq.html
 
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