What should I do with Tmo and an issue I'm having-

T

taerakwon

New member
Preface: basically I messed up-

Wife (now ex) and I had 700 shared minutes, my faves, unlimited internet for my BB pearl etc. since December and I had just finished 2 years and 4 months of a 2 year contract with them...

Now we've gotten a divorce, still paying for her phone usage. I hardly use mine for calls, don't even use all 5 of my myfaves spots. LAST MONTH however I started talking to a female friend a LOT more than I used to because of what I've been going through. She would block her number when calling so it didn't cause unneeded BS while the divorce was being worked out.

Anyway, I finally added her as a myfav at the end of the last billing cycle.

I had a phone bill that was almost double the usual- then now I find out last month's is 4x (basically almost $100 usually, up to $200 and then now another $400)

Tmobile will not honor any blocked calls as that number that is a myfav. Tmobile will not remove any portion of the overage on minutes. Tmobile offered to bump me up to 1500 minutes a month for 90 instead of 700 for $40 when I threatened to leave. How nice of them.

It's $620 that I owe and I'm ready to pay them $200 to cancel and move on. I simply cannot believe they cannot or refuse to help me. I screwed up, big deal. then again, I didn't really screw up- it was a mistake, I never thought to ask about blocked numbers. They are going to bill me simply because they CAN!

What should I do?

Where should I go with my BBP if I leave?
 
Oh come on, you can speak freely- well not quite as freely as i did but you won't hurt my feelings.

Since the market went back up 950 points today, maybe TMobile won't be so money hungry and will let me slide.

I'm tempted to go to Sprint now...
 
~via BB (wap.rabroad.com)~issues like this will happen with every company. There's not much you can do you will still need to pay what you owe plus the overage. Choice is yours but I'd stay.
 
You would have to pay the bill's 620$ either way. But, if you leave tack on another 200$ and yes, as someone said this kind of screw up happen with every phone company. Most of the time if they can get you on a technicality or Grey area they will. No, fave 5's on Sprint, but I'm guessing thats what your lady friend has?? As for the tmo pearl if you leave sell it and try to offset the cost of a sprint pearl or curve. Wont have to dig so deep into your pocket.
 
myfaves work through the phone number how would they know that its that same # calling you or you calling it. I wouldnt be putting to much blame on TMO. What if you went to a casino and placed a bet and then said oh I didnt understand they aint gonna give you your money back
 
Everyone that has posted is right on the money. Unfortunately you are going to have to eat the cost of the bill, we had a similiar situation with overages and blocked numbers awhile back and after some calls, the only things that we got done through tmo was we worked something out where they changed our minutes for the overage month and we paid the difference. it brought down the bill a bit, and we stayed on that plan for the next month just to show a good faith effort that it really was a mistake and we weren't trying to get one over on the company.

it worked itself out in the end with a credit the next month when we lowered our minutes again. You just have to be patient and decide if you want to pay that extra 200 or not. I would drop the ex from your account as soon as possible though,

this was your mistake but you never know if the 'ex' is going to pull something like this on purpose and you don't want that screwing up something in the future if you get this straightened out.
 
Well thanks for the input. I called back. They wanted to offer me a new text plan for 10 instead of 5 bux. that would help out with a text overage of 28 dollars. Nothing but trying to sell me something. I pointed out that little girls use their 5 favs to talk for free for thousands of hours a month. I only talked 900. They don't care about me so I don't care about them.

The $200 will be to break the contract.

No, I simply don't have to pay them one dime. Not until it's time to move and get a new home loan Then it will be half. I can wait until a collector calls and offers to let me buy it for half too...

His main point was they can't change the previous month's bill- but they WOULD have. So I asked about offsetting that cost by giving me free usage for the next 3 months which would be around the $300 difference. Nope, that would be free cell phone usage- they won't do it. How about free unlimited internet on the BBP at 20 a month for 14 months? that would come close- I told them I'd pay that complete bill right now if they did. He offered me ONE month of free internet @20 dollars...
 
Are you kidding me Brian? Because I don't want to pay they have to come up with the money themselves? That's BULL.

They aren't spending fuel or burning natural resources for my 900 minutes over. They let someone who DID have an unblocked number call their friends for 5000 minutes a month. How am I "costing" them anything, more than her even?

Gimme a break- they're getting me on a technicality. If they can afford to let someone use their fav 5 to talk for free all month for thousands of minutes, they can let me do the same. I only talk to one of my favs anyway- not like I even use the service much.
 
Blocked numbers are handled the same way on all carriers. If you were on another carrier and the person you were talking to was on the same carrier, the minutes would come out of your bucket and not your mobile to mobile because the system can't determine that you are both on the same network because it doesn't have one of the numbers to verify.

Sorry for the situation you are in but I have to agree with the rest of the posters on this one.

Zo
 
The point is they won't work with me at all.

FYI I just found out how to get out of a T-mobile contract due to something they changed in their contracts recently.

I WILL be telling them to go scratch today.
 
And, YES they can tell where the number came from- they know- just as if the police were to subpoena records- they'd get them. I just don't get to see them. They are flat out lying and you believe them
 
No I don't believe them. But I do sell cellular service and have actually read the terms and conditions and have read it written where blocked numbers do not get billed at special rates (mobile to mobile / myfaves) but come out of your minutes at regular pricing. I never said that they couldn't find out the number, I stated that the system (should have specified billing) doesn't have verification of the number.

Zo

Edit: Again I am sorry for the position you ended up being in. I only make my statements in an effort to make sure no one else ends up like this due to being uninformed of the requirements on the MyFaves program.

Zo
 
Back
Top