pleas help me if you've been employed by them before... and please don't criticize. -it wont make me get the job or you any better of a person.
thank you. i really need this.
1. During the middle of a shift, you notice that your coworker, Jim, looks really upset. What action would you take?
.Ask Jim if there is anything you can do to help.
.Leave Jim alone and give him time to cool off.
.Ask Jim if he's having family problems.
.Volunteer to work during your break so Jim can have extra time to cool off
.Let your supervisor know that Jim might not be ok.
2. A customer asks you a question and you are not sure of the answer. You feel the customer expects you to know the answer. What would you be MOST likely to do?
See if you can get them to answer their own question by talking it through with them.
.Explain that I do not have the information to answer their question but that I will get back to them shortly with the answer.
.Make up an answer to satisfy them now and plan to correct it later if needed.
.Deflect the question and focus their attention on a different issue.
.Bring someone into the conversation who can answer their question.
thank you. i really need this.
1. During the middle of a shift, you notice that your coworker, Jim, looks really upset. What action would you take?
.Ask Jim if there is anything you can do to help.
.Leave Jim alone and give him time to cool off.
.Ask Jim if he's having family problems.
.Volunteer to work during your break so Jim can have extra time to cool off
.Let your supervisor know that Jim might not be ok.
2. A customer asks you a question and you are not sure of the answer. You feel the customer expects you to know the answer. What would you be MOST likely to do?
See if you can get them to answer their own question by talking it through with them.
.Explain that I do not have the information to answer their question but that I will get back to them shortly with the answer.
.Make up an answer to satisfy them now and plan to correct it later if needed.
.Deflect the question and focus their attention on a different issue.
.Bring someone into the conversation who can answer their question.