warranty issue about the 8800 Leather Swivel Case

[Future Reflections]

I just spent 30 mins 20 secs with Rogers people trying to explain that the clip of my leather swivel case that came with the bb8800 was broken, and that I bought the 8800 less than a year ago and the case came with it, and I would expect it to be under warranty. The lady at the other end of the telephone asked if a 7290 case would fit 'cause she got some available, then she went on to repeat more blackberry cases made not for the 8800 whether they too would fit the 8800. To which I said I doubted other non 8800 cases would fit, and honestly I's only interested in the case made for the 8800 that came with it when I bought it. Then the lady after 30 mins 20 secs on the telephone told me that there was no warranty for the case, only the device (8800). Can you imagine that there's no warranty on a product that's less than a year old? I told that lady I'd like to speak to someone else, and she said her supervisor would call me back within 48 hrs. I can't wait!!!!

I'll update here after the supervisor and I have spoken. Wish me luck!!!

frustrated but hopeful'
blackberrycat

 

[toocladashis]

I am actually not sure about the warrenty part but I would think that a smart customer service rep would see that its a minor fix and making the customer happy is the priorty not a case that they can prob get for free. best of luck let us know how it goes. if rogers isnt any help i would try BB themselves.

 

[saammmyj]

You gotta be kidding me... if the case broke over a few months it is probably wear and tear on the item.... phones have a limited warranty free of defective parts and labour...

Good luck with that... it may be a legit issue... but to raise a big stink over it is probably not worth it.

 

[&&&]

If they really can't do anything for you. make sure you only pay 20 bucks for it... That is all I paid for my 8100 case!

Otherwise try the dealer store you bought it at. Unless you ordered it from Rogers directly...

 

[100% anonymous]

i think you are SOL because only the phone is covered from defects like any other product on the market

 

[MightyHyphy]

I don't know about Rogers, but Telus covers everything in the box under a 1-year warranty.

 

[burbonas]

We do but usually, you have to go to the store where your purchased it. I find it annoying for us to be considered responsible for the phones(box and content) and eat the crap from customers in situations like this. It is the problem of the manufacturer imo. Our responsability should only be the network/billing. If the network for voice and data works, everything else is not our problem. ..*sigh* bad day at work sorry.

 

[Ziggler]

I had a problem with the head set that came with my pearl and they gave me a credit on my account so i could go to a store and buy a new one

at the same time they gave me a credit on my bill to say sorry for the trouble

 

[jacobaker]

Most manufacturers only cover accessories for 90 days, this is not uncommon. Sorry

 

[prettylady0241]

Update ... the Supervisor failed to call back as promised. So much for good manners and services. BUT ... according to Sun Tzu when the frontal attack has much walls and heavily forted, withdraw and send a lone spy aka assassin aka lonely soldier. Bottom-line, I contacted someone who knows another someone and she went and got me a replacement from the Rogers corporate store with no questions asked or forms filled. Topping that she threw in a brand new usb cable and another charger as presents. Now, I am happy again!!

blackberrycat