So my laptop has some kind of malware on it that I have never encountered before and am struggling to remove. I think svchost.exe and shell.exe are the main culprits, as they have both tried to access the internet at random times and keep appearing in any security program I run. My understanding is that these programs are pretending to svchost.exe and shell.exe in order to keep from being detected/deleted, since those are very important.
Aside from occasionally trying to access the internet and changing the proxy settings each time I log on, it seems to behave very discreetly...at least so far. Since those two executables are important, I am hesitant to try and handle the problem manually (and I honestly don't know if I am knowledgeable enough to try with a problem quite like this one). I used spybot search and destroy which located everything that I was aware of being there and removed them completely, but when I reboot the internet proxy settings are back up and the malicious program is back as though some kind of hidden portion was missed and restored it. Has anybody encountered this kind of malware and know of a way I can safely remove all it without it returning at reboot?
I also did try a few other common security programs, such as Malwarebytes, and had very little luck with any of them. (Malwarebytes, for example, managed to find the files but failed to take any action against them)
Aside from occasionally trying to access the internet and changing the proxy settings each time I log on, it seems to behave very discreetly...at least so far. Since those two executables are important, I am hesitant to try and handle the problem manually (and I honestly don't know if I am knowledgeable enough to try with a problem quite like this one). I used spybot search and destroy which located everything that I was aware of being there and removed them completely, but when I reboot the internet proxy settings are back up and the malicious program is back as though some kind of hidden portion was missed and restored it. Has anybody encountered this kind of malware and know of a way I can safely remove all it without it returning at reboot?
I also did try a few other common security programs, such as Malwarebytes, and had very little luck with any of them. (Malwarebytes, for example, managed to find the files but failed to take any action against them)