I have been a customer for around 3 to 4 years. I have a phone that was bought at retail price and is still under manufactorers warranty. I am now on my 5th phone of this model. My main issue with these phones is that the keep powercycling in the middle of use. Also, had one phone with a defective key, glitching screens, phone that kept freezeing up and had to take battery out and take to store to get another one. They will not compensate me nor give me a different model. What should I do?One more thing, a sales person told me that he has many people complain to him about this model and it has known issues. So, wtf?!