Well, i got my new razr two days ago with the updated software, and it rocks! The cricket rep that helped me out was awesome. He was the one that sold me the old razr, and when the new ones came in, he called me up and said that they would exchange the phone for me. So far the picture ID works, and what's better, the bluetooth connection has still to show any problems. Before the connection would break, and I would have to restart the phone to make it work again, sometimes 5 or 6 times a day. Anyway, that's my 2 cents.