Upgrade service charge with ATT?

  • Thread starter Thread starter <3 I <3 ANIMALS <3
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<3 I <3 ANIMALS <3

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Just upgraded to the Pantech Pursuit, and I was charged the stupid upgrade service charge, despite the fact I was eligible for an upgrade. About a year a go I asked the sales manager if he would waive this, and he was happy to do so (I explained I had been with the company for ten years!). This time, a Sherman Oaks, California salesman made it difficult for me to even speak with the manager (said he was in a meeting, etc) and that besides, he explained, I would have to probably speak to costumer service. Any body having any better luck?
 
Like BK said, if you go online, they almost always offer free shipping and free activation on a lot of their phones. As for crediting the upgrade fee... I have found that for the last year AT&T customer service is going down hill and they really don't give to craps about their customer.

Guess the Iphone moving to verizon might be a good thing as they will have to up their customer service and network to keep customers.
 
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