Ok so I have a business which consist of lots of phone calls from 10am to midnite and lots of texing as well. I love these phones and the fact that they are water resistent and what not but I have to be very honest that I am not happy with all the problems these phones have given me. Mind you I have 2 boulders, the black one and the orange one. Bought them 2-11-09
1st problem was the orange boulder about 3 weeks into having it,one day out of the blue it went a whole day recycling itself turning on and off for about every 10 secs, I had to return it and get another one because they could not figure out why it was doing that, now with the new one they exchange it does it kind of random maybe once every 2days but I found out that if 3-5 text come in at the same time the phone starts recycling itself for about 2 mins and then stays on no problem while the many text start to flourish in all 2gether.
2nd Problem was with the black boulder about a month into having it, it just decided to freeze whenever you dialed a number or even try to look at your call log to see the persons number. It would recieve calls and then freeze after the call was done and it would recieve text as well, but once you made a call it would freeze but still able to hear the other person on the other line. So I went back to Verizon and switched the black boulder out for another one as they couldn't figure out what was wrong with it either.
3rd Problem was the orange boulder, just 2 days ago, suddenly I cannot see who called or what calls i've missed or recieved, it just show as NO CALLS with the triangle !. I make phone calls and recieve but can't go back to see who called or who I called, and once I went to check the number of any saved person on my phone it would freeze. So frustrated again, I go to verizon where they cannot figure out what is wrong with this phone either. So they replace it with another new Boulder, and as I walk out I tell the guy, "hope I dont have to come back again" He laughs and says, "You seem to be the only person having problems with these phones". Of course my luck. Mind you i've had all kinds of phones before from nokia's to motorolas to the iphone which i also have and never have I had any of these problems.
4th Problem was with the Black boulder, which is the reason why i'm here typing away as I just don't know what to do anymore as I take care of these phones very well, i never drop them or even attemp to wet them so I cannot figure for my life what the hell is going on with the software in these phones or if its the damm memory that sucks in these phones. Anyways the black boulder starts to do the same crap that the orange one was doing a couple of days ago. Again I cannot see my call log as who I've called or recieved or missed. Its very important to me to be able to see who has called and whos called i've missed as these people are my clients and I don't always have a pencil and paper to be writing down phone numbers. Well again I'm getting the NO CALLS with the triangle around the !. So i'm going to have go back to verizon to return the phone, I don't know if i should just switch these phones for other phones especiall since I spent about $300 on each of these phones and really like these phones for the way they feel and the water resistance they have.
What should I do and has anyone had any of these problems with there phones? These are the new Updated boulders with the popout speaker on the front.
P.S. One thing I do notice everytime I get a new boulder is that the PRL version is newer then the previous phone, so I dont know if casio is aware of the problems these phones are having and are updating it as they make newer phones. The PRL version on the orange one i got 2 days ago is 51309 but the black boulder has a PRL version of 51251 which I got about 3 weeks ago.
Hope whomever is buying these phones don't go through what I'm going through and if you are please post if you have figured out a solution, other then spending an hour or more at verizon evertime you have a problem.
1st problem was the orange boulder about 3 weeks into having it,one day out of the blue it went a whole day recycling itself turning on and off for about every 10 secs, I had to return it and get another one because they could not figure out why it was doing that, now with the new one they exchange it does it kind of random maybe once every 2days but I found out that if 3-5 text come in at the same time the phone starts recycling itself for about 2 mins and then stays on no problem while the many text start to flourish in all 2gether.
2nd Problem was with the black boulder about a month into having it, it just decided to freeze whenever you dialed a number or even try to look at your call log to see the persons number. It would recieve calls and then freeze after the call was done and it would recieve text as well, but once you made a call it would freeze but still able to hear the other person on the other line. So I went back to Verizon and switched the black boulder out for another one as they couldn't figure out what was wrong with it either.
3rd Problem was the orange boulder, just 2 days ago, suddenly I cannot see who called or what calls i've missed or recieved, it just show as NO CALLS with the triangle !. I make phone calls and recieve but can't go back to see who called or who I called, and once I went to check the number of any saved person on my phone it would freeze. So frustrated again, I go to verizon where they cannot figure out what is wrong with this phone either. So they replace it with another new Boulder, and as I walk out I tell the guy, "hope I dont have to come back again" He laughs and says, "You seem to be the only person having problems with these phones". Of course my luck. Mind you i've had all kinds of phones before from nokia's to motorolas to the iphone which i also have and never have I had any of these problems.
4th Problem was with the Black boulder, which is the reason why i'm here typing away as I just don't know what to do anymore as I take care of these phones very well, i never drop them or even attemp to wet them so I cannot figure for my life what the hell is going on with the software in these phones or if its the damm memory that sucks in these phones. Anyways the black boulder starts to do the same crap that the orange one was doing a couple of days ago. Again I cannot see my call log as who I've called or recieved or missed. Its very important to me to be able to see who has called and whos called i've missed as these people are my clients and I don't always have a pencil and paper to be writing down phone numbers. Well again I'm getting the NO CALLS with the triangle around the !. So i'm going to have go back to verizon to return the phone, I don't know if i should just switch these phones for other phones especiall since I spent about $300 on each of these phones and really like these phones for the way they feel and the water resistance they have.
What should I do and has anyone had any of these problems with there phones? These are the new Updated boulders with the popout speaker on the front.
P.S. One thing I do notice everytime I get a new boulder is that the PRL version is newer then the previous phone, so I dont know if casio is aware of the problems these phones are having and are updating it as they make newer phones. The PRL version on the orange one i got 2 days ago is 51309 but the black boulder has a PRL version of 51251 which I got about 3 weeks ago.
Hope whomever is buying these phones don't go through what I'm going through and if you are please post if you have figured out a solution, other then spending an hour or more at verizon evertime you have a problem.