Unauthorized billing

Will see what happens,, i've been told when to expect something. Owning or renting,, i dont know,, I've had bell for many years,, i perfer owning,, besides I bought my receiver for $300, got $150 programming and sold it for $230,, not much of a loss for me. My old 5900 PVR that i used before that i hacked bell with,, i ruined it, thought it would be a paper weight forever but shaw had a promo, give you bev receiver and we give you a shaw pvr,, i hoped on that.. but i still wish i had bev,, the programming is better. True maybe i shouldnt authorize anymore,, maybe it depends on the company who knows,, i pay my shaw manually, my cell is pre authorize,, but atlease if i saw an issue on my cell bill, i call telus, inform them and its corrected before im charged.
 
It is the same old story, Express Vu have no real communication skills between departments.

If you recall, at the time I believe I told you it would stay on Nimiq 1, that was the information I had received.

There was however no way to know which one of us had the CORRECT information at all, the way you have to dig around to find the truth is one of the biggest problems with Express Vu and Bell in general.

You can only work with th information you are provided and all you can do is make sure that you stick within those rules and guidelines.

I have been suspended in the past for helping a customer avoid a $400 invoice from Express Vu. The order had been placed incorrectly, not sure who took the order. I tried to have the order modified, I spent 1 hour on the phone, the Tech was sat for 1 hour with the customer. The customer had never been informed of the $400 charge, so expected a free installation. The way the order was placed, would result in a $400 charge. After 1 hour I got the order changed, Express Vu gained a Customer, who was paying well over $150 per month, for 2 Years.

I GOT SUSPENDED.........3 days with no pay, for "bending" the rules.

Express Vu just really P*** me off, the knowledge inside the Departments is so poor, the way the paperwork is written is so ambiguous.

Now I stick to the rules, it is not my job to be Customer Friendly, it is called Customer Dis-Service now.

If I see an incorrect order (at least 65% per day are wrong), I do not care if it ends up costing the Customer hundreds of dollars, it is not my problem, it is Express Vu's.

If someone asks me for my personal opinion or advice, that is what they will get, my own PRIVATE opinion.

At the end of the day, when at the office all I do is deal with things that cause me and the Techs as little grief as possible.

It does not pay to be too efficient when dealing with Express Vu, because then all it does is make you a target..... They hate it when we, show them where they are going wrong......lol
 
Hopefully you guys also understand when clients get pissy with you. It's not personnal, it's just that to us, you're the only face BEV will ever have.
 
I understand that and trust me I got MORE pissy with Express Vu on behalf of Customers than the actual Customers do.......lol

They really do drive you insane after a while.

99% of the time, when I leave a Customers house, after a complaint report, it turns out that the report was ONLY filed because the CSR told the Customer that "In order to apply Credits to your account you really need to make a complaint about the Installation or Installer". I turn up on the doorstep and I am told that they are angry with Express Vu, NOT the Technician, he "Did a great job".

This is what we are up against almost every single day.

I love dealing with Customers, I almost always walk away with them happy and smiling.

Wish I could say the same after a meeting at Express Vu.....lol
 
I think a goodly percentage of issues with BEV can be avoided with three basic strategies:

1. Get off contract as soon as possible and stay off;
2. Own everything;
3. Don't preauthorize (credit card, auto-payment from bank account) anything.

Obviously there are lots of factors to be considered in deciding what to do about each of the above - my simple point here is that BEV customers must ALWAYS consider as a highly significant factor the abysmal record, as evidenced almost daily in this forum, that BEV has when it comes to administering accounts and providing good and proper customer service. Employing each of the above strategies should reduce your need to deal with BEV to a bare minimum and virtually eliminate the potential for billing errors/failure to grant promised credits/etc.
 
Read their "contract". They can increase the ""fees"" anytime they wish, sub contract or sub no contract. They also can increase their sub rates as well EVEN if you are on a "contract" by giving the appropriate notice.

Read it VERY carefully...
 
I think that is very good advice.

If all else fails, buy an FTA.....lol....Only joking......lol
 
I just love the statements made by some posters in this Forum, to actually post that information is unbelievable......
 
There was never a statement sent to me, how am I suppose to know what the charges were for. Anywho, after an hour on call, I got my way and there giving me back a full credit, but they said 3 to 6 weeks,, this is crap, I got a ref# and all, I was sick of being on the phone so i didnt bother arguing some more to speed of the process or to take it up with a manager or so,, but ill give it a shot tomorrow, but the main thing is im getting my money.
 
Why would you say that,, when I had my account with them, everything was legit, I paid my bills.
 
Talking to a supervisor won't give you more...as I mentionned in many threads in te past they have acces to the same tools as CSR and delays are the same taking to them as it would be talking to a CSR.

Agents always say it might take 3-6 weeks for the credit to be apply, but it is usually applied whithin 5 days of he request. Why then to say 3-6 weeks? Because your bill could have been printed the day before yourcall, or a few days before, meanning that the client won't see it before the next bill, a month later...

 
No, they say 3-6 weeks because that allows them to avoid the dreaded call back within 7 days which affects their beloved "performance" bonus. If they really cared about customer service they would re-issue a corrected invoice on the spot.

Merve, they told you you're getting your money. Don't confuse that with actually getting it. You may need a good 4-5 more calls before you actually get your money, each with 3-6 weeks delays between them.
 
"but the main thing is im getting my money."

Of course you will. I hope it's not after waiting 2-3 months as I did and a few more calls to them after the supposed 3-6 weeks they were telling me.
 
"Bell don't give a crap about their customers, why do you think they'd care about a former customer?"

They do. I received a "nice" letter telling me they "missed" me and that I should lose another hour of my life trying to call them for a "sweet" offer.... Add some sarcasm... ;-)
 
I love this.

Duuuuude. I have a contract and I cancelled it early and I hack Bell and they charged me!!!!!!!!!! WTF.

I feel like I am on Rom10X.
 
Call your CC company, give them the date you cancelled and have them stop the payments and reverse that last charge. They may ask you for additional information, give it to them quickly.

As has been said in the thread, NEVER give any company your CC number as a pre-authorized.

Hopefully you never gave Bell ANY written authorization and all the charges will be reveresed by Visa/MC/AmEx etc.
 
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