Unauthorized billing

You're singing a familiar tune. Been there, done that.

I will never EVER be an ExpressVu customer again.
 
What the hell is wrong with EXPRESSVU!!!! I cancled my sub way back in August and my last bill was Sept 22nd, now I see a charge on my credit card of $114.51 and everytime I try to call bell, i cant reach anyone! Doesnt anyone work there?? for **** ****** they owe me big time on this!
 
When you called in August you had the service for another 30 days... I guess that you probably called at the end of August. Service was probably planned to be turned off after the 22nd, therefore on the 22nd srvice was active and the bill was done. After that, when the service was in fact cut off the charges after the cut date have been automatically credited. If I remember well in case like that a check is automatically issued 3-6 week after the cut date

To make sure taught I would call and verify that my service was, in fact, cut off as requested

Also if you have a contract it could be the early termination fee
 
How did they explain the charges?

Did you had a contract? Did you cancel before the end?
 
good thing i called back..
yaa i was in a contract but my condo was going to file charges against me if i didnt remove my dish. I explained this to bell and they said they would waiver the charge but you know how the coporate world works. So I called back today and I found out I had a 85.49 credit before the $200 charge for early term disconect, hence the 114.51 charge on my CC. The CSA was telling me I needed to fax my papers again, and the number I used and crap like that. I demanded a manager, I explained the entire story of why I had to cancel bell, and he saw all what I said showed up in the notes on my account, and they hes like send the papers and what number I used, I told him my condo is not an archive, Im not gonna keep records of phone numbers I use and all kinds of papers.. w\e,, he then saw my phone call on the 30th of oct that they would credit back my 114.51 which i told him yes but what about the 85.49, thats my money, maybe after like i dont knoe 15min of arguing he finally said ill get my 85.49 by the next billing cycle plus possibly the 114.51 but that might go to the next billing cycle. I grabed his name and employee number I told him im holding him accountable for this and if i dont get atlease 85.49 by dec 16th that hed be sure to hear from me again. BTW who the hell is called Tony and speaks french?? that confused me.
 
I remember paying less than $10 per month for cable ($100/year?!) and my parents paid $2/month before that. (They canceled because it was too expensive. :confused:) Sure, things were different then but I remember always finding something to watch. (Never mind that VCRs and PVRs hadn't been invented yet.) (Never mind that wages then were $2/hr and cable was $2/mo. Who makes $100/hr now?!)

400 channels? Who cares if the choice is only as good as 40 channels were 20 years ago. It's one of the biggest scams of the 21'st century. 400 channels with 10 times the reruns is only as good as 40 channels, especially when you have a PVR or VCR.
 
You know, I've worked in a call center for a year and half, that call center well Dell. Now we had all sorts of departments,, me being in French Tech and later on moving into diff LOB,, but the point is, whenever we had an issue, we would do everything and I mean everything to avoid more frustration from the customer and there werent issues of communication between departments, you walk up and ask, or better yet,, you got this neat thing called MSN and you ask someone in that department to help you out, or you confrence someone in to help, we would call them back, offer this,, w\e it took to make the cx happy. The point is there many many things that can be done to acheive cx satisfaction. When I call BEV,, I feel like I'm on my own and the minimum is being done. I know the policies involved, but theres always exception,, clearly this is one of them.
 
Merve04 unless you send a paper fron the condo board mentionning that dish can not stay they won't be able to credit you...

CSR might have told you otherwise, but it's not the case... What he did is a credit request, no an instant credt applied to your account. Once that for is sent it goes to the billing departement, hich is the one making the decision on whether it's accepeted or refused. If it's to credit early termination and they have no proofs that client had a good reason (not permitted-move out of Canada), then they will refuse the credit.

Client is not advised that the credit hs been refused, and there is no mention on the bill. The only way to find out is by calling a agent. If after that call another request is done it would take, agan 3-6 week for the credit to show on your bill
 
Pre-authorized payments on credit card ?
When people will start to understand that you can't trust any company in this country ?
 
You don't understand. BEV defines good customer service as offering people services they don't need and making sure people wait at least a week before calling back for the same problem (hence the 3-6 weeks for anything to happen). Any other expectations from the customer is considered outside the norm.
 
The thing is I did my homework, I asked the agent to give me bells fax number, I got the papers from my condo stating that it wasnt allowed to have my dish, to have it removed etc. I sent those in and then they go ahead and tell me that they dont have it, dont tell me that I droped the ball, its clearly in their end and up the them to resolve. I did exactly as I was told be expressvu, I complied with their rules. Its a piss off that there they took $200 from me when I went through all the trouble to not have this charge applied on me, but if they dont give me my money back they will hear from me and if they dont give it back within 24 hours of my conversation on the day I call given theres a following business day, then they can be ready to hear from my attorney and be ready for a law suite for taking away my money when I provided the paper work they wanted.
 
Often when they receive fax they don't put notes on the account...

As soon as an account that had a cntract gets terminated the charge for early termination is automatically applied by the system...

Lots of faxes also end up being sent in the wrong departement...I had many cases were people like you moved here service was forbidden and they ended up bein given the fax number of the departement were we send death certficate

Since communication is Express Vu's main field when a request is send to the wrong departement it gets rejected, not treated, they don't transfer it to the right departement. They wait until the client calls back and then requet him to re-send the documents
 
Indeed. NEVER subscribe to pre-authorized payment, either from CC or even worst straight from bank account. You lose any leverage you had and you're the one who has then to waste your time running after your money.

If they want money from you, they can send you a bill. Then YOU decide whether the charge is valid or not.
 
I don't agree... Of course if you don't have a contrat that means you can leave anytime you want (given them a 30 days notice!), but it also means that anytime the price increase you will be increase. On the other hand when you are on a contract you are price protected.

Own everything... Yes and No... First you have to pay all the equipement, which depending on which receiver could actuallay cost a lot. If one day you leave Express Vu you can not do anything with the machine anymore (unless you want to pirate Express Vu service!), so it's a lost of money. You could sell them, but you won't get all your money back. After one year you have no more warraty so if it breaks you have to replace it or to get the extended warranty. With a rental there is of course a monthly charge,but your equipement is always warratied. Once yu contract ends you just return the machine and that's it...

Totally agree with the last one... Never pre-autorise anything with any compagny!!!, whether Bell, Shaw, Rogers, furniture payment...don't pre-autorise!
 
how do you figure the customer should be penalized if expressvu couldnt care less about where info is being sent, on top of that, there could be personal info,, it could easily end up in the wrong hands the way you explain it
 
Just to give you an idea... This summer I had a 7 to midnight shift, meanning that some else would sit in the cubile I would use at night. One day I had something to write, and I'm looking for a piece of paper to write it on. I look at the paper in the cunicule and see credit card statement of a few suscribers... I'm shocked, and ask what to do. I'm told to leave it on he desk of one of the supervisor, the one who treats received fax. At this point that supervisor is not working, he is a day guy, so I just left it on the desk, not in a folder. Any person wlaking by could have taken the info

Also once the info is treated, the notes on the account, we have to get rid of the paper...the office I was at, didn't use, to my knowledge, a paper shredder. They simply put it in the recycling bin...which is emptied in a larger bin that serves the hole bulding, which is put outside for the recycling truck to come and empty it.

Of course not too many people go throught recycling bin to gather personnal info on people, but still...
 
I didn't say I agree...

Let me tell you another story...

Not too long before Express Vu fired me I get this Mexican guy on the phone that wants to suscribe to GolTV to see the soccer. At the time Sports 3 had been moved to Nimiq 1, but we were told that it was only temporary, and that client was better of taking the "free Nimiq 2" promo.

Client had 4 or 5 receivers, I can not remember and the upgrade would cost 189$.

Before placing the order I called tech 3 to inform myself on whether the change to Nimiq 1 was permanent or temporary. I wanted to make sure that my client woudn't pay a unnessary 189$. Tey advised me, as the people on the floor were I workd did, that it was temporary.

For the upgrade kit to be credited back client need to suscribe to Nimiq 2 programming for a 6 months minimum.

A few days after I place the order, meaing that the client already got charged, we receive in our information system a message saying that Sports 3 will permantly stay on Nimiq 1. Therefore if thisclient only added Sports 3 he is no longer eligible to get credited back for the cost of the upgrade kit.

To avoid potential frustration for the customer I ask if we could try to retrive the order an add , for example Salt&Light for 6 months and credit the client for it. No...

-But...I don't want the client to be all mad that he wasn't credited back, or to think I promised him things that weren't true.
-Well that's just too bad, there is no way we could retrive this order (even taught I had the date and time, I know they could go in the recording andlisten the call), we have to wait until the client calls back, and then we will see what we cn do...
Then, as we all know reading different threads, if the CSR makes a credit request it would take 3-6... Then the client would think I lied to him, when in fact I only followed what I was told.
 
it makes 0 sense to charge me over $100, my monthly bills were never that high, second, i never got a bill from them,, who says they can take money without a proof of purchase. I'm on hold as I type this... I swear to god there will be compensation
 
If by compensation you mean MAYBE getting your money back then there's a slight chance there will be one (after countless more phone calls and angry moments). If you expect anything else you're in for a bad surprise.

Bell don't give a crap about their customers, why do you think they'd care about a former customer?

By signing up for pre-authorized payment you're basically handing them a blank cheque.
 
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