B
B J M
Guest
I am having issues with my HP Pavilion laptop, running win xp. When rebooting I get just past the initial Microsoft logo black screen and then I see a blue screen that flashes for about 2 seconds. I press the F8 key and it gets the blue screen to stop so I can read it (Learned this from u guys, thanks). The blue screen says unmountable_boot_volume. When I go to the black and white screen with writing, some how I ran a diagnostics through the BIOS and it stated "Test Status: #2- 07 Fail". I have tried rebooting choosing each option (safe mode, last known good config, etc) but to no luck, The rebooting cycle just continues. Found paperwork computer came with, it does not have startup disk. It said to press F11 to restore without disk. Restarted computer & pressed F11, it said "hard disk preparation", it does that for a few mins, then it went to a blank pale blue screen. Then goes to welcome to PC recovery, but it says to hold down F11, then it goes to screen that says All files, including data files, on the user partition will be lost, and the origional factory shiped files will be recovered to the user partition. We select ok, then it goes back to the screen that says All files, including data files......... So we are in another cycle. Will this erase my pictures on my computer, I really do not want to loose my pictures that are on here. Some are saved off line, but many are not.
CORRECTION, we didn't check ok on the "All files, including data files" screen. That sounds like it would delete our photos, so we went with the Press F11 option mentioned in the hp paperwork, but it puts us back on the same cycle.
CORRECTION, we didn't check ok on the "All files, including data files" screen. That sounds like it would delete our photos, so we went with the Press F11 option mentioned in the hp paperwork, but it puts us back on the same cycle.