Hello. I am a Verizon FiOS Network Technician, and I'd be the guy you get when you call the 800 # for tech support with your Voice, Data or Video services.
The Actiontec router has a lower than standard broadcast range wirelessly because of FiOS being laid instead of copper in newer subdivisions, and with wireless routers you only have 12 channels. Obviously you usually have more than 12 homes in a 1-2 block radius, so some genius decided to reduce poweron the actiontec. So I recommend buying a router with WMM support and plug it in the back of the actiontec.
Also uPNP is not enabled on the actiontec's by default (unless you have the new firmware.) I resigned from Verizon three months ago, so I don't know if they ever rolled out the new firmware to the routers that were supposed to correct this.
The router's default login to look at the config is Admin and Password, if we have made configuration changes we will change it to Password1, or sometimes we will use Verizon1. If all else fails, just press and hold the reset button in on the back, and use Password
I TELL YOU THIS BECAUSE IF YOU HAVE TV SERVICE THROUGH VERIZON, AND WERE INSTALLED WITH A ACTIONTEC ROUTER, YOU MUST KEEP IT CONNECTED TO THE ONT (the big gray box on the outside of your house now serving as the NID)... in some instances the ONT is right next to the BBU (Battery Backup Unit) in your garage or Media Closet in newer homes. If you fail to have it connected, your Video on Demand services, and PPV services will not work because your Set top boxes on your tv's will not communicate with the verizon network, they will simply get the feed we broadcast to your home but not be able to respond (this is a common problem)
One thing you can try, if you're not confident with going into the configuration of the router to find the uPNP checkbox (I think it's under advanced, and is a link that says "Universal plug and play") - you can call Verizon FiOS and tell them you spoke to a representative, and you would like the tech to "Pull up my data circuit in DTI, and under Home Diagnostics click Update Firmware" (yes they have the ability to push the firmware to you.) Heck- they have the ability to reboot every device in your home except your PC's lol.
Anyway, just incase this helps- here it is. Good luck.