TSN HD?

  • Thread starter Thread starter shotoyan
  • Start date Start date
Yup. Some channels would disappear. But guess what. That means you wouldn't need as much infrastructure. Or the ones that disappear could be replaced with channels that people actually want to watch. It's radical but hey lets give it a shot. That would shure torpedo that whole showcase, action, scream etc thing where they show all the same same movies on a bunch of channels. When the Matrix made it to Lone Star that was just a little to much.
 
take a look at the web site and u find tsn part of digital standard.it was added when they increased the price .
 
OK - a similar problem for me. I was upgraded over the weekend to a 9200, and they've added the HD Pack for 6 months for free.

Problem is there's a number of HD channels I expected to receive that I don't get.

I've called BEV three times in the past two days and, quite frankly, I'm getting pretty frustrated.

The first call I wasn't getting ANY channels (only barker channels) - it was an hour after the installers had left, and there was still no programming. OK - one quick call and I got most of my channels about 15 minutes later.

I called back 17 hours later because 10 channels were missing. The tech on the phone said the channels would be added within 15 minutes - four of my missing channels did appear - the four US West Networks. However, the other six channels I'm missing never appeared.

I called back 2 hours later - about 19 hours after the installation - to find out where these six missing channels were. This tech was particularly unhelpful. He claims - in direct contradiction to the first two techs I spoke to - that I will not receive these six missing HD channels because I'm on a 'legacy package'. I'm subscribed to "Canada's Digital Advantage".

The focus of my frustration is TSN-HD which I am not receiving. I receive TSN-SD as part of my "Canada's Digital Advantage" subscription. I've subscribed to TSN via BEV for over 8 years. I understand the linkage - that you need to subscribe to both the HD Pack AND TSN-SD in order to receive TSN-HD, but the latest word from BEV is that's not enough.

So, can anyone shed some light here? Am I FORCED to upgrade to "genesis" in order to receive TSN-HD, or was this latest tech just uninformed.

The six channels I am not currently receiving are:

TSN-HD (does not appear in Guide)
Discovery-HD (does not appear in Guide)
HDNet (in red in Guide)
RUSH (in red in Guide)
A&E HD (in red in Guide)
Equator (in red in Guide)
 
Unfortunatly there is no clear information available to agents as to what comes and what doesn't on the Legacy HD pack... Clients with Legacy packages won't get any of the recently added channels...

The agents you called probably weren't aware of that and just taught it was a red guide issue and did the standard troubleshootingfor that type of problems.

Also I think that the promo where you get 6 months free of HD channels only applies to Genesis packages. I will double check tonigt and post the answer.

 
Fixed, thanks all. I called BEV and about 30 minutes later TSN HD and Sportsnet HD showed up.
 
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