Trading Voyager for Treo

L

Layzie

New member
What I have noticed with VZW reps when you ask about why, they all make a different excuse. The way I know what happened is based on an email I received through the company I work for, we kinda know everything that happens before it does...and we generally know why it happens.

The funniest one I have ever heard was by a representative a week ago:
"The reason for the change, I have no idea...but I have never seen Verizon Wireless make a change that was hurtful to the customers or the company. It, in the end, will be a good choice."

I thought that was funny, since this wasn't all that great of a choice...
 
The PDA/Smartphone premium plan and the Blackberry Data allover plan will be released within the next couple months.

They are the same idea as the premium/connect plans...except $10 more.
 
OK, but what if you already have the family connect plan. You are saying that I would still have to pay $10 more for each smartphone? Still not right.

I still have an issue with them charging diff prices for data based on the phone not the content of the data downloaded.

It is blatant discrimination/profiling of what customers can/will pay based on the type of phone they have.

The best one I was told is that
 
Yes...

But I was always someone who went the extra mile and researched things on my own time at home as well...

I was a level two supervisor, so I really didn't answer phones often...unless a customer was mad or to do an override or something.
 
Let me ask you is data data?? Do you think that data should be charged based on the amount downloaded or how a phone represents the data??

Like I said, it would be like an ISP charging based on if a customer had a Mac or PC, or the browser you were using.

To me it is not right.
 
The biggest diff between a smartphone and dumbphone when it comes to data (Internet & email) is in the email functions. With a smartphone you have the capabilities to send and receive attachments, document writing and emailing.

A few reasons VZW is doing this:

VZW did/does not like crediting customers for the excessive data charges that run up on users because the 1.5 cents per KB was/is an outrageous price.

VZW is just taking advantage, at our expense with bad practices, of the fact that smartphones are a hot buy right now.

The Storm was coming out at the same time.


Nick, what again is the FCC policy #/mandate for this new rule???
 
I'm kind of disappointed. I was hoping there would be a good, logical reason for this charge, but I'm hearing something along the lines of the exact opposite... I think I'll probably be switching carriers soon, because I've become very, very disappointed with the customer service, and the costs I'm seeing from Verizon. Thank you for the help guys, you saved me a chunk of change.
 
Don't get AT&T...they require data plans also...

T-Mobile and Sprint seem to be (based on what others are saying) are the only two that haven't...they also have the worst coverage..

Also, I do not recommend switching.

Every experience in my opinion has been great with Verizon...even though I don't work for them, I kept them around. You pay for coverage...if you don't want good coverage, then you may wish to change though.
 
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