Tmobile screwed me big time.

Hey now that you got what you want from T-mobile. You should follow up with T-mobile by sending them a very personal thank you email. Companies dont often get a simple thank you for doing things like that and listening to the little people. That would mean a lot to their company and for the next person who ends up in your situation. Trust me i know, i work for a popular company but we get complaints everyday still. Its nice to get that thank you to know that the customer appreciated someone at the top going out of their way or there may not be a next time. By the way... you are really bad with phones...lol. Glad you had a happy ending though!
 
I am bad with phones LOL. this will be my 7th in the last year. In my defense, 4 of the 7 I've lost, have two very active boys who usually occupy 150% of my attention, so I just don't notice when I drop it in a parkinglot while trying to make sure they dont run infront of a car.. or leave it on top of the car while making sure they have seatbelts on, or leaving it at the counter when i pay for something.. etc. =D

Life goes on!

And I did send them an email. I also sent an email to consumerist with the whole story, hopefully they'll publish it so other people can see how great tmobile CS is.
 
Call customer service to do account changes. Dealers are trained to sell phones and to help with phones. Customer service is trained to work on accounts. There is reason there is two different areas. Plus did you verify the contract you sighed for the upgrade? Can you actually proof what you claim? How can you show 100% that you aren't some scammer trying to save your butt? If you can do that the carrier will fix it. ~via BB (wap.rabroad.com)~
 
glad to see some, fair closure, friendly advice for all with multiple lines, regardless if its a family account or a business account,

avoid doing an upgrade on one line and switching the equipoment to another line. I have seen countless situations where the warranty status can not be verified, or like the OP's situation, where insurance coverage is not where they want it to be.

you might save a few bucks on the promo price by swithing the equipment from one line to another, but you can also create a headache for yourself
 
Back in march we moved from Verizon to TMobile. I took 3 lines and immediately had difficulties. After a bunch of lies, stories and difficulties, I made the 2nd biggest mistake next to moving to tmobile. I acquired a 8800. What a piece of junk, nothing but problems. but what was unique was the lies some of the Tech support people made up about the phone. They told me it has Hebrew on it. The Phone has serious difficulties so much so that they pulled as fast as it hit the market, and then they put a lid on it, and made it unavailable,.
My daughters phone, the caller ID doesnt work correctly, there must have been 50 plus attempts to fix it, its baloneyi they dont know what their doing. It took over a week to port the numbers from Verizon to T Mobile, and we still have problems. Our Phone shut off on their own, Radiopath Unavailable, Sim Card Error emergency calls only, Network unavailable, we dialed 611 on the 8800 and got told the number was restricted to us and we should call customer service. We have a 50% failed call factor, I lose email on a regular basis. Voice mail is delayed and or email services have delays on them as well.

A letter to Customer Relations yeiled even more confusion, Lies, and they talk to you with a toungue hanging outside of each side of their mouths. They say one thing and mean another thing. After making an agreement, I received a letter from another rep negating the agreement, and then another and another agreement.
Lets talk about proven and demonstrated problems, not just an irrate customer trying to get something. Miserable people to deal with, it easier to die first than get a monetary credit from Tmobile.
They have a book or dictionary of excuses and counter excuses, to every problem you could have. You give them money they give you "potatoe chips".
I have caught these people in so many lies and deceit its terrible, and a disgrace. They even are adept at discounting your credits for themselves.
The wind up, I am paying full tilt for a 8320, because i have a demonstrated defective 8800

They should have offered a no charge exchange, what they gave me is a Ganster Style version of a modern day Bugsey Malone style of taking care of me.
The replacement phone should have cost me nothing, it cost me the full price-

Get this! I have a Family plan with 3 lines, they offered me a release of contract from 2 of the 3 lines. How can that be? I have a contract that covers 3 not 2 lines. They offered me a release from 2 of the 3 lines.

We have demonstrated that the email doesnt work correctly on the 8800, my children have pearls each, they have had problems with their phones. We have Channel Crosstalk where we are talking to someone and all of a sudden there is another person uninvited in the conversation.

Yes there are some nice people at T Mobile however for ever 1 nice person you have to go through 250 rotten eggs- Half of them dont know what their doing so they resort to "Bully Tactics"

The Bottom Line... They Suck, They are a bunch of Liars, and they resort to "Bully Tactics and Name calling when all else fails"

What have they offered me. My 8320 is on the way to me at full cost, I got a 2 month credit of 109.00 only, with a warning that if I quit the credit would not be refundable.

It is very clear to me that the folks in Customer Relations think that everyone is a thief, out to get them, or whatever.

These are modern day "Gansters" using Ganster Techniques to deal with people. I have to tell you that everytime I talked with them, I felt they dragged my soul through mud.

This is far from Over.

-Larry
 
My Second cell phone was with T-mobile a few years ago. I had switched from a limited data plan to an unlimited plan, or so I thought. I usually dont check the bill so a few months had passed before I noticed. T-mobile not only added the unlimited plan to my account, they also neglected to remove the limited plan charging me for both. After an hour or so on the phone they refused to refund the amount for the previous months but refunded the amount that was just billed. What is a real kick in the pants is the fact that I specifically said to the rep that I wanted to remove the limited plan and add the unlimited plan. In order for them to refund that months error I had to apeal to their sense of reason. It makes absolutely no sense to have and unlimited plan AND a limited plan. Everything would be covered under the unlimited plan. Since then I left T-mobile and haven't looked back.

After reading some of these posts I had to share my experience with T-mobile.
 
Yes, that $110 has been well spent. They turned you to a someone who promotes T-Mobile a lot. Good customer service has that affect.

To be honest, when there are problems, it's not that a company normally WANTs to screw you - it's that they're not competent in their processes to get things right!
 
Does anyone know who the following listed gentleman is, his position at TMO and a phone numer or contact to him?
Art Lucero of T-Mobile this morning, asking me for my account information and a callback number where I can be contacted.
 
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