TMo Really Did it THIS TIME!

http://www.jdpower.com/press-releases/pressrelease.aspx?id=2007058

Try the other guys, I dare ya. I've been a T-Mobile customer for 6 years, and working for them for 2.

Check out this thread:
http://blackberryforums.rabroad.com/28965-tmobile_screwed_me_big_time.html

You could try going to Cingular, but don't try calling them on a Sunday, as there Customer Service is closed...

So before we go slaughtering these cell phone companies, and saying "there customer service sucks", could you take a step back and breath?

Sometimes, with companies that have around 25 Million customers, it takes more than a day to figure out there stuff. Also, there reps can only do so much. It's not like you can call ANY of there reps, and ask them to run to the back and snap a picture of you "water damaged" blackberry.

Come on people.
 
I have to say, I've sent in 3 phones to tmo for warantee repair over the years, and they didn't claim water damage on any of them. You're also agreeing to pay for the new phone you get if the damage on it isn't covered under warantee when you send your phone in. They explicitly explain this on the phone when you call up to have them send you a box to return the phone in.

The phone goes back to Tmobile in a plastic bag, inside of a box. The damage could not have happened on the way there, so either you live somewhere with a 200% humidity index, or it was already damaged. Maybe you didn't notice? Set it down next to the kitchen sink or something? These things happen sometimes.

Just something to keep in mind, because from the way you've been ranting & raving on these forums. If theres anything I've learned as a consumer, it's that being rude to CS for any company on the phone gets you less than nothing in return.

Compared to other companies TMO has an excellant track record for customer service. Before coming to tmobile I was with sprint, who back then actually charged you $1 on your bill, every time you call them up on the phone and talked to a customer service rep.

Cut your losses and pay the $100, it's a lot cheaper than swiching carriers.
 
of the 5 Pearls I've had to return to TMO, I have never ONCE had any problems at all with the CSR, or anyone else at TMO for that matter. Customer service there is just outstanding. My bills are always correct, I never have any added charges, like I did when with Cingular. And yes, not being able to get ahold of a Cingular's cust svc on a Sunday? That was what finally put us over the edge with them. I wouldn't quit TMO even if some other company offered me a free year.
 
Thanks everyone for the input... I did get my $100 credit.

...So just commenting on some people's posts...
As far as comments on wanting the matter PROVED. Well here's what I have to say about that... EVERY month TMo can PROVE who I call, text and what I use via the internet on my Blackberry. But they cant cover their @$$ on $100 charge for water damage?! That's not a good problem to have for a large/international company. BOTH TMo and RIM knew they were screwed on this matter considering EVERYONE I talked to at TMo understood my ordeal. I said... "hey, if you can prove that happened to the phone, then cool... I'll pay it. But if not, I'm not gonna. Every month you guys send me a bill of what I owe and no problems, so why's this any different?!" A manager told me to give her a few days to work on the matter, WHICH I DID. I politely told her that I delt with enuf b.s. through TMo and had gotten like 6 different answers from every different TMo dept. around and said that I just wanted it resolved and she was totally cool with it. I told her I'd give her by the end of the week (called on Mon) and that if nothing was resolved by the end of the week, that I was taking TMo and RIM to the BBB. Sure enough she said, neither TMo OR RIM were able to PROVE the water damage or paperwork on the matter therefore, at 7:30am Fri, she had credited my account. Don't get me wrong people, if their IS something I did or a charge that I DID make, I'll pay for it. Never a problem before, but to just "say" I did something or accuse me of damaged merchandise isn't a wise move for ANY company to make. I am glad TMo got the issue resolved and credited me my $100 and I definately appreciate it. All I was after was the FACTS and those, evidentially, couldn't be proved, so point proven and case closed.
 
Fortunately, I have never had a bad experience with TMO. I switched to them 4 years ago because I got SCREWED by my last cell company. Not to name names (cingular). It seems like they offer you the sun and moon to sign up, but after years of loyalty they basically tell you to get bent. Seems bass ackwards to me.
Off topic, but this is especially true with satellite tv companies.
 
I woulda told them basically im not paying ****, and dispute it. They dont play me like that...
They try to take advantage of people sometimes....and sales reps are not fully trained and dont go
over contracts properly like they should, they just worry about another commision check....
 
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