TMo Really Did it THIS TIME!

Onething to ALWAYS remember when sending a product back, if you can take it to a local store and have a rep look it over and document the damage and get a copy, you wont get these kinds of false accounts towards the product you are sending back.
 
poisonflower - VERY good idea.

Crystalized - I am sorry to hear this happened. I think all those insurance/warranty plans suck because they will always try some how to rip the consumer off. I would have suggested to dispute this all the way - especially since they cannot show proof to their claims of water damage. I would have pointed you to the BBB. I've used them a few times in the past year and they are AWESOME at resolving things. The only problem is that since your account is now paid they might try to say "you paid it, no dispute" but I think there is a window of time after you make payment - perhaps 30 days or 60 days not sure.

Either way do not wait, contact the BBB (I always used their website, but you can also try calling if you wish).
 
PoisonFlower: No local TMo store... closest one is 250 mi's away... I ended up getting TMo when I lived in Minneapolis, MN... now I'm back in South Dakota and I get home coverage here but no local store.

Cliffr39: I DID send a dispute to the TMo Customer Relations and I will give them a couple more days to get back to me... if nothing by mid-week... I'm calling to find out where their at with things & if they don't want to take care of it, I'm then taking it to the BBB. I have no problems with that.

Thanks everyone for the support.
 
TMo did something like that to me for my recent bill. They charged me a "one time fee" of $298 to one of the lines on my account. So I called them and asked them what that was. Turns out, they were trying to charge me for a phone that my friend had sent to him in MARCH because his old one broke. That phone never made it to his house ... they actually ended up sending that phone somewhere else. so my friend called TMo cust serv. and spoke with a rep and that rep said that they must have sent the phone to the wrong address and sent him another phone because it wasn't his fault. now, in MAY they want to charge us for the phone that THEY lost. I called them and tried to tell them it's not our fault that the first phone is somewhere else ... but they kept giving me the runaround and told me that they can't do anything about it because they sent it to the address that WE gave them. so when i stated the only 2 addressed the phone could have been sent to, they said that's not the address they have on file. of course i couldn't get the address the sent the phone to because of privacy reasons but they obviously had an address that's not one of ours. but they still wouldn't budge about getting rid of that "one time fee" so i gave up and called my friend. He called them and i don't know what he said to them but they got rid of that fee so fast. so that's my story.

i really hope you get your money back!
 
When it comes to water damage on the 8700 it's a really tricky thing. However when you do file an exchange they put it right out there that if the phone is out of warranty in any way that the $100 fee is billed. Now don't think that its just someone looking at the LDI and saying "yep it's red" because it's not. They actually run your entire phone through a process and check the circuit boards and EVERYTHING for damage. In terms of crediting the $100 fee -- there IS nothing the reps you speak with, or their supervisors can do about that. I know you feel slighted and rather screwed about it. The LDI being red is a known issue for the 8700 and is not the end all be all tell tale sign anymore with that phone.

Unfortunately like i said it's probably not going to be waived but that is just from one side of the convo here and without knowing your account history or anything ever I can't make any decision or really help with it. You could, if you got insurance on the phone when you sent it back, contact UPS and file a claim with them to see if they could reimburse you anything.

Thats the only thing I could think of that could help you out.

And as always -- my opinions and views do NOT represent T-Mobile, or its parent company or affiliates.
 
wow, I have never had a problem with t-mobile. I usually treat them with respect cause they are the best in the industry. There price is great and the people are always friendly. Treat them with respect and be demanding but not direct. You will get farther.

Cingular CSR's are the worst in the industry...but if you want that feel free to switch. T-mobile is by far the best...

My 7105t is a tank, I have dropped it soo many times, and it keeps on trucking along....17 months after I bought the phone... great phone
 
srice: I understand what you're saying and I've been through all that with SEVERAL people at TMo... I have a supervisor reviewing the dispute and account and will be getting back to me by the end of the wk. The POINT is... NEITHER RIM or TMo ***PROOVED*** the fee to me. When I get a bill in the mail every mo. from TMo... I can SEE what I'm being charged for. I can see my plan, the calls I make, the texts I make, etc... I have ***NO PROOF*** on the water damage. Simply RIM views vs. mine.

And another wonderful thing I noticed (since I've been aware of this whole 'water' thing) is that my NEW & REPLACEMENT BB -ARRIVED- with BOTH the phone and battery markings ALREADY RED, the whole thing TMo said would determine if it had water damage. That marking is TOTAL B.S. If my phone slightly got a few rain drops, THAT SHOULDN'T JUSTIFY an OUTRAGEROUS $100 FEE! I can understand that if the damn phone got dropped in a tub of water or a lake! But seriously for TMo and RIM to stand for a bulls*it charge as this on situations like mine and then NOT be able to proove it, will NOT stand with me.

As far as service, CS reps, plans, etc... yea, TMo's been good and I've compared 'em. Their a great *LARGE CITY* phone company, but not for where I'm at. Just the other night... AGAIN, my service books just dissappeared outa thin air and because I don't have TMo home coverage now that I'm back in SD (I'm off a partner tower that on rare occasion, I don't get data service with), this situation w/ TMo's been a total mess. (Contract not up either...) Talk about frustrating when I loose my service books and my BB is dead to the world, while I wait to pick up a data coverage signal again to get my service books and pick up where I left off.... Ugh... such a pain in the ***.

Nonetheless... RIM better be showing some damn proof if their gonna let cell companies know their charging their customers for "damage fees"... With our cell companies being the "go-between" for manufactures & consumers, they better be ready to show proof & documentation on these charges, just like the cell companies hafta do when they send out a bill.

Ok... hopefully this explains the situation better....
 
They didn't tell me that until AFTER I sent my first 7105t back for an exchange because the USB port was loose. My phone was not out of warranty (I bought it for $310 including tax and shipping and had insurance put on it immediately) and it had never been dropped in water.

Like I said to Crystal a few posts back, I only found out after I got a $200 plus bill in the mail. It stated out of warranty charges had been applied for a USB port.
 
I've been a TMO customer for over 6 years and have had very little problems, and the problems I did have they fixed. Any company you deal with which has as many customers as the major cell companies do you'll find errors like that.

But hands down the absolute WORST cell company I've ever dealt with Is AMP'd mobile, they have the absolute worst customer service I have ever dealt with when calling a company. They have no clue what they're doing, their hold times to talk to representatives are normally 45 minutes to an hour. I've been trying to return a phone to them for 4 months and they send it back to me, won't send me a label and hang up on us left and right.

Tmobile has the best rates and customer service I've dealt with. Sucks you've had a bad experience, but that can happen with any cell company (especially AMP'D! lol)

Good luck!
 
Well I don't normally enjoy mornings.... but today was a good one!!!!!

As of 7am CST today... I had a $100 credit on my TMo bill fighting the water damage!

The supervisor that told me she'd take this week looking into it, followed through on her word
and left a message on my voice mail telling me the fee's been reversed and that their is a
$100 credit on my bill! I dunno how to get back to this lady through TMo to let her know
how much I appreciate it and her taking the week to fight my case, but I sure do appreciate it!
So thank you for doing that and understanding where my hard fight on this was coming from!

Thought I'd update everyone!!! ...I'm so happy when I win these kinds of things!!!...
 
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