The Trials of a T-Mobile Customer

yeah I been with tmobile for only a year or so and i been pretty satisfied as much that all my family have tmobile, i switched from sprint to cingular finally just got fed up with their customer service screw ups on my phone billes ect.. everytime i call customer service they awesome, cingular they have some rude customer service this guy tried to tell me i didn't know what i was talking bout when i tried calling to unluck my phone..
 
~via BB (wap.rabroad.com)~ stick with the dm and also the email to customer relations or robert dotson either way if it was handeled by the dm let them know in the email so they at least know of the issue that manager may be doing the same to others who aren't as persistant if it doesn't get handled then you definately want to let someone much higher know

Cust care is stuck in the situation they can't override anything like that without copy or recipt or dealer calling in to reset contract back for return of the phone they just can't go off of the phone not being used with something like this it has to be handled by retail or customer relations
 
Well it has been a long day and I am only now having a chance to update.

I talked to the District Manager again and he does not yet have the receipt for me. He has promised to have it to me by tomorrow. I have told him how happy I am to be dealing with him because I feel that he is really trying to help. I let him know that I appreciate everything.

That is really all for now. More hopefully tomorrow. Again, I appreciate everyone here for both helping me out and giving my suggestions.
 
~via BB (wap.rabroad.com)~

Dude, I am a corporate sales manager for t-mobile. It may be old news at this point but there are issues now and then with resetting discounts. The managers absolutely have the authority (and should) to override discounts when necessary. It should have taken the verification of return in your account (which we have access to) I'm sorry they didn't take the 2 minutes to resolve your situation. In the future if you ever have a special need you contact me personally. I'd be more than happy to make sure you get taken care of... Not everyone feels the same, but I'd be happy to get you taken care of. That applies to everone!!! Don't be scared. Shoot me a pin or email and ill get ya handled. I could even get access to that receipt perhaps

If anything else, ill let you know what THEY CAN do, so they can't lie to ya lol
 
I have been with T-mobile since it was VoiceStream. I will tell you something, even back then when it was VoiceStream had great service. T-Mobile always, and usually takes care of there customers. There is never a question in my mind that they will not.

What I don't understand thou, I would have just called 611, and ask for Upgrade help. You could have had your new phone by now
 
Still nothing new.

jstodda, thanks for the advice and if this goes on longer, I will be in touch.

boomboom, i did call 611. they told me that everything was okay and that my partial would be there when I went to teh store. I wanted to get the phone on the first day this occurred, and that is the reason that I did not go ahead and order over the phone. Then when I was in the store and called 611 they were then unable to see where I had returned the phone.

The main problem, from what I can ascertain is that when I returned the Shadow, the store did not call and/or put the note in my account that it had been returned and thus reverting my contract.
 
just make sure also, for future reference, when u do something like this, go out of ur way to ask them to note all these items on ur account log and ask for there name, which they will only give u their first name, and their employee number. then when u go to the store, they can pull all these items up.

all this should of been done in the first place to avoid all of this, someone just dropped the ball on this one.
 
the thing is, how would you know that they're really jotting down notes on the computer, especially if it's a phone call? i'm not doubting tmobile service. i've been with tmo for 7 years now and i love them, but there's been a few times where cus service is iffy and it's expected, but the one thing i remember was being in a corporate store with a sales person and we had to call customer care. the lady in the store spoke with customer care and ask the person to put their conversation in the notes so there's a record of it and she can override a few things from the store's end...when they hung up and she took a look at the notes, it was all wrong! haha

so i guess my question is, how good are they at taking notes...
 
if you can actually give me the location of which you are at and the stores in which you have went to . primarily the store in which you purchased the phone at. A partial discount for the curve is usually between 50-100$ off full invoice. after performing the return, you shoud have asked them to please be sure to have the contract changed to its original expiration date and notated in the account, which is a standard practive at my store, and in my region as a matter of fact. Th efact that the case/car charger combo cost 40$ makes me think that it's not a corporate store. A combo case is less than that. ususally 30$ sometimes 25$. usually the paperwork i sent out after a couple of months. I would just have customer service also look through the account and just have customer service mail it out to you. any other questions let me know. i apologize for any inconvience
 
the shaodw is a windows mobile device by htc, huge overseas and making up a lot of ground in the states. the shadow is the latest signature phone by t-mobile, just like the sidekick. they'll b different versions of the shadow to come. it's suppose to be an entry level data device fo first time users. it's a slider, with windows mobile 6. suretype keypad, wifif, and bluetooth compatible. 128mbs of internal memory and supports up to 4gbs of external memory. it's also a device where the battery cannot support the device. it's too much phone for the batterry
 
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