The bluetooth on my KIN isn't working?

I just got my new KIN phone at Verizon wireless. I tried sending a file to my phone, and it asked to enter a pass key, nothing-absolutely nothing-popped up on my phone for a passkey. therefore, bluetooth doesn't work on my phone.

I'm wondering if I will have to use a Windows computer for this, since i tried it with my Mac. Is this the case? or is there something wrong with my PHONE, and I will have to go and fix it?

thanks in advance.
Plus, turning my bluetooth on on my phone (KIN), I searched, and it got nothing. I turned both bluetooth's on (phone and computer) and made it discoverable, nothing worked.
 
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