T-Mobile Run Around

H

Holly:)

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Hey InfiniteKris, that sounds like the best news we have heard on this thread yet. If the UPS site is giving you some feedback, then maybe there is hope for all of us! Did you track by reference with your phone number? Keep us posted.
 
i did track with my number xxx-xxx-xxxx is the reference number since i placed the order. today in the very early AM they updated the site. UPS said they received the billing information from the shipper. All the days before this morning there was no info say check the reference number or contact shipper.
So there is a snippet of hope still. Still no ETA though.
But i guess some news is better then no news. Being left in the dark is not cool.
 
Thanks Infinite. I just tracked mine by reference, but I still get the No Information Available response. My guess is that since you ordered before me, it makes sense that your order would ship first. I will just keep my fingers crossed for tomorrow and hope that the shipment had enough new phones to fill my order too!
 
I do hope you at least get some info soon I would check your reference on ups later tonight closer to midnight then again in the morning. Ups is also not the fastest or most efficient in updating their web site. I really want everyone to get there phone so we can talk about the phone I don't want to be the only one to have it while all you guys wait.
~via smartphone wap.rabroad.com~
 
This thread is HILARIOUS, makes me LOL so bad. I used to work for T-Mobile CS and I can personally tell you that they DO NOT know info about how long the back order is going to take and they DID NOT know it was not available when they ordered your phones. They are going based off an internal intranet that gets updated when it gets updated, and it's randomly done, so an example: You could call now and ask for the phone and it not be available, and then you could call back 10 min later and have it be available as someone has to go in and physically adjust the website to show the reps that the phone is or is not available. Don't hate on CS just because they dont know everything because plain and simple, they are only given so much info. K, done my rant.

P.S.

Sorry about all the people that are on back order
 
The salespeople are not empowered with enough information to provide adequate customer service. Intranet, internal hassles, excuses, as a consumer, most of us could care less - we want satisfaction and promises to be fulfilled!
 
GREAT NEWS FOR ALL POSSIBLE BACK ORDERS, i placed my order on the 11th, and decided to track my phone on UPS today using my ph number xxx-xxx-xxxx. It has left my local UPS station and on it's way to my house. YAY!! i called last night and spoke to a blackberry tech guy (because t-mo CS were NOT giving me any valid info) and he just said hopefully they should have more sooner than later. Still not the info i was looking for, but hell, mine is on it's way so i'm over it. haha. Hope it's not a defective one though. ::crossing fingers::

Good luck to everyone else. i have been a t-mo subscriber since '02 and this was the worst service i have ever received. oh well, it happens.
 
I ordered my 8900 Curve on 2/11/09 (the day it was released) and kept trying to track on UPS.com and finally today 2/18/09 my phone is on it's way.So anyone who ordered on 2/11/09 via UPS ground your phone was probably shipped.
 
We lucked out. My wife ordered her 8900 on morning of launch, 2/11, on the T-Mo website and paid extra for express shipping. We both were surprised when it showed up to our apt. complex the next day!! I suspected that there were still some in-stock when we placed the order. Otherwise, she'd be waiting just like the rest of you all. Heck, we even tried to call around midnight to see if it was there. She could've gotten it then but to order it over phone you had to have had a credit card. Doesn't make a difference when you can just go online and have that mug billed to your account. Sometimes I wonder about T-Mobile's CS Dept.
 
I honestly don't really care what the reason is why i did get my phone when promised. I am not a happy customer. Whether the CS have the information or not. The company should make all the information needed to keep the customer updated. If they do not update their intranet, that is not the customers fault. They should tell their bosses they are getting upset customers who want more information. Inventory should be managed better.
At the end of many days the customers end up suffering and waiting. It is bad enough TMO always has the phones last. Do we really need to be waiting more?
Alot of these comments are written to inform other stackers of my current situation with this process. I rarely have anything bad to say about my carrier but when i do i think other people should be aware so they get helpful information to avoid the samething i am going through.
Good luck fellow stackers i am still waiting for an ETA from UPS.
 
Congratulations to all who have participated in this thread, who have ordered on 2.11 and have now gotten confirmation from UPS that the shipment is in progress.

I am still not getting any tracking info on my order, but I ordered on 2.12, so I am keeping my fingers crossed for tomorrow. Has anyone else ordered on 2.12 or later, been told the phone is back ordered and then subsequently had their phone ship?

Thanks for all the great info and keep up the updates coming.
 
Well I ordered mine on the 15th from customer loyalty for $179.00 plus tax no rebate UPS ground. Not here yet but hopefully it won't take a month like my 8320 did. When I placed the order I was told the Georgia warehouse had it stock, but I think I will be like the rest and be stuck on backorder. Funny thing after I placed by order, I went by a TMO store, they had them in stock. Mine was due here this week so I did not get it there. Besides my price was better.
~via smartphone wap.rabroad.com~
 
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