could it have to do with the bad weather nation wide, I don't remember anybody experiencing this in the summer months. Seattle has been hit with some major weather this winter, we had a huge flood last year and this year, This year it hit Bothell, WA pretty bad, and that is where all there nextwork stuff is. The bottom floor was in 6feet of water. (I guess that happens when a typhoon hits WA), this same Typhoon killed at least 25 in Asia a week earlier.
I noticed that the the service hasn't been the same since the TMO Flooding. T-mobile customer service over compensates for the lack of service, cause these issues have only been going on for two months, not forever.
AT&T has the worst customer service in the business, I would never buy anything from them. I remember when a CSR told me tuff luck, that would be $200.00. T-mobile always bends there backs to make there customers happy.