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Nimiq 1
Guest
Yes thats correct.
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Ex Agent EV
Guest
Your calculation is not right Nimiq 1....
He would pay
50$ rental certificate (since is gets credited we are not calculating it)
75$ for the installation
36$ for the 4100 inot right, he said he is getting the price protection and pays only 2.50$ that's 30$
120$ for the 5900
75$ + 30$ + 120=225$
And yes at that price I would consider buying too...
He would pay
50$ rental certificate (since is gets credited we are not calculating it)
75$ for the installation
36$ for the 4100 inot right, he said he is getting the price protection and pays only 2.50$ that's 30$
120$ for the 5900
75$ + 30$ + 120=225$
And yes at that price I would consider buying too...
E
Ex Agent EV
Guest
It's not like it's someg we hide to the client...
When the technician comes he makes you sign a contract were it is written in big letter RENTAL CONTRACT AGREEMENT 12 months or 24 months.
When you sign a contract like that you should know that there would be penalty if you return the equipement before the end..
When the technician comes he makes you sign a contract were it is written in big letter RENTAL CONTRACT AGREEMENT 12 months or 24 months.
When you sign a contract like that you should know that there would be penalty if you return the equipement before the end..
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Nimiq 1
Guest
Hey I was only $6 out, but I guess correcting me is better than saying I was correct.....lol
His actual quote was , could it be he has another offer that you are not aware of and he pays only $2, if so your figure is $6 too high for the entire year.....
His actual quote was , could it be he has another offer that you are not aware of and he pays only $2, if so your figure is $6 too high for the entire year.....
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Nimiq 1
Guest
Whilst I agree with you Agent, all Contracts should be read thoroughly and understood BEFORE signing, it is Express Vu's Policy that BOTH the Work Order AND Rental Contract are signed BEFORE ANY work commences.
As a customer I would want to read first, sign later.
The Technicians do not have the time for all customers to read the contract and ask questions first, therefore these instances will occur.
I am not sure what the answer is, apart from maybe at the time of placing an order a .pdf of the Work Order and Contract are e-mailed to the Customer to allow them time to read before installation.
As a customer I would want to read first, sign later.
The Technicians do not have the time for all customers to read the contract and ask questions first, therefore these instances will occur.
I am not sure what the answer is, apart from maybe at the time of placing an order a .pdf of the Work Order and Contract are e-mailed to the Customer to allow them time to read before installation.
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Ex Agent EV
Guest
That would be nice...
Lots of clients when they call back after the 3 months that the installaton is warrantied are complaining they weren't informed that warranty on installation is 3 month. When we tell them that is is written in the contract, they always says, but I haven't read it...
If they were to receive it BEFORE the install day y would have the time to...maybe you could suggest that
Lots of clients when they call back after the 3 months that the installaton is warrantied are complaining they weren't informed that warranty on installation is 3 month. When we tell them that is is written in the contract, they always says, but I haven't read it...
If they were to receive it BEFORE the install day y would have the time to...maybe you could suggest that
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Ex Agent EV
Guest
That only means he suscribed before July of last year when 4100 were rented at 2.50$.
Because of his contract he gets a price protection and therefore sees the rental price at 3$ per 4100, but further on the bill sees a 0.50$ credit
Because of his contract he gets a price protection and therefore sees the rental price at 3$ per 4100, but further on the bill sees a 0.50$ credit
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dosborne
Guest
Yes, but it is up to the customer to read the agreement as you said, so the installer has no choice. If I take 30 seconds or 4 hours to sign, you can't "force" me to read / sign any faster.
It would make sense to have the client read and sign the contract whilst the installer is preparing the equipment, taking it out of the box, checking out the setup, unloading the ladder etc. Then, ensure the customer has signed (whether or not they read it is the customers problem) beofre doing any real "work".
In my case the contract was presented as the last thing before he went out the door, but I knew what I was getting into so no big deal.
Not a bad idea since they seem to like sending stuff (cr@p?) via email anyway
The whole forced "professional install" issue is a complete crock along with the warranty for an install (from both perspectives) since 10 seconds after the install leaves I can mess with the install and say it was left that way. On the flip side an installer could say I screwed with the setup even if I had not. Who wins? Probably not the customer :-(
It would make sense to have the client read and sign the contract whilst the installer is preparing the equipment, taking it out of the box, checking out the setup, unloading the ladder etc. Then, ensure the customer has signed (whether or not they read it is the customers problem) beofre doing any real "work".
In my case the contract was presented as the last thing before he went out the door, but I knew what I was getting into so no big deal.
Not a bad idea since they seem to like sending stuff (cr@p?) via email anyway
The whole forced "professional install" issue is a complete crock along with the warranty for an install (from both perspectives) since 10 seconds after the install leaves I can mess with the install and say it was left that way. On the flip side an installer could say I screwed with the setup even if I had not. Who wins? Probably not the customer :-(
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Nimiq 1
Guest
True, but put yourself in the place of the installer, who has been given 3 AM intervaled jobs, each to install 2 receivers each for a new customer (Example only, could be any combination of calls).
If the first customer decides to read the contract thoroughly and I for one would not blame them at all, then the installer, as per written instructions from Express Vu, CANNOT START THE JOB, until the contract is signed. Let imagine the customer calls Express VU to clarify something, 30 to 45 Min's on hold, then passed from pillar to post within the system, then the call is dropped. 1 hour plus wasted, the Technician has NOT started, he now still has 3 jobs and less than 3 hours of the AM interval left.
Customer gets the answer they require, Tech starts the job, takes him 90 minutes, he now has 90 minutes left to do 2 more AM jobs. Because Express Vu are so damned good at scheduling and routing calls, he ONLY (Note the hint of sarcasm here) has a 25km drive to his next call. Please don't anyone tell me this will not happen because it does on a daily basis.
I am sure you get the idea......
When a Customer makes a Technician wait they have the misguided impression they are screwing Express Vu. They are not the are punishing the Installer who is independent and does not get paid if no work is done, he also gets paid Zero if he drives 30kms and finds no-one home.
Actually Express Vu believe the Customer over the Technician 100% of the time. I want all my Technicians to take as many digital pictures as possible to cover themselves from any future complaints.
I am not too concerned about the Customers but the Express Vu inspectors / Auditors who have never installed a single Satellite System in their lives but have the bloody nerve to fail installations done by guys who are always having to watch the clock because the Express Vu routing and loading is so crap.
Biggest Warranty issue is where a Customer moves, has ONLY the Free receiver installed and installs the rest themselves. These bozo's at Express Vu, do not look to see if the Tech installed 1 or 4 receivers, they just fail the job, which results in a black mark on the Vendor and Technician.
If the first customer decides to read the contract thoroughly and I for one would not blame them at all, then the installer, as per written instructions from Express Vu, CANNOT START THE JOB, until the contract is signed. Let imagine the customer calls Express VU to clarify something, 30 to 45 Min's on hold, then passed from pillar to post within the system, then the call is dropped. 1 hour plus wasted, the Technician has NOT started, he now still has 3 jobs and less than 3 hours of the AM interval left.
Customer gets the answer they require, Tech starts the job, takes him 90 minutes, he now has 90 minutes left to do 2 more AM jobs. Because Express Vu are so damned good at scheduling and routing calls, he ONLY (Note the hint of sarcasm here) has a 25km drive to his next call. Please don't anyone tell me this will not happen because it does on a daily basis.
I am sure you get the idea......
When a Customer makes a Technician wait they have the misguided impression they are screwing Express Vu. They are not the are punishing the Installer who is independent and does not get paid if no work is done, he also gets paid Zero if he drives 30kms and finds no-one home.
Actually Express Vu believe the Customer over the Technician 100% of the time. I want all my Technicians to take as many digital pictures as possible to cover themselves from any future complaints.
I am not too concerned about the Customers but the Express Vu inspectors / Auditors who have never installed a single Satellite System in their lives but have the bloody nerve to fail installations done by guys who are always having to watch the clock because the Express Vu routing and loading is so crap.
Biggest Warranty issue is where a Customer moves, has ONLY the Free receiver installed and installs the rest themselves. These bozo's at Express Vu, do not look to see if the Tech installed 1 or 4 receivers, they just fail the job, which results in a black mark on the Vendor and Technician.
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dosborne
Guest
I hear you. Seems like the customer and the installer are getting screwed often enough. My point was mainly that there were now valid controls put in place, although you may have implemented some in your portion of the organisation using digital pictures.
Of course there is the odd customer that marginally compensates for the bad ones. The installer who came to my place literally only had to open the box and plug in the 9200. Both sat cables fed from an existing SW44 were in place along with power. I had done all the work, which really wasn't much because I was replacing 2 of my 5900s with the 9200. I didn't need to read the contract so it took about 25 minutes end-to-end I even offered him a Coke in exchange for the 20" dish and new SW44 that he left behind, that I have yet to use.
Of course there is the odd customer that marginally compensates for the bad ones. The installer who came to my place literally only had to open the box and plug in the 9200. Both sat cables fed from an existing SW44 were in place along with power. I had done all the work, which really wasn't much because I was replacing 2 of my 5900s with the 9200. I didn't need to read the contract so it took about 25 minutes end-to-end
I even offered him a Coke in exchange for the 20" dish and new SW44 that he left behind, that I have yet to use.
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Nimiq 1
Guest
We need more Customers like you....lol
Informed.
That was most likely the easiest job that Tech did that day and probably that week.
Yours was the exception not the rule.
Informed.
That was most likely the easiest job that Tech did that day and probably that week.
Yours was the exception not the rule.
A demonstration of the customer focus practiced by most installers.
He could have left them in the truck and made a few extra bucks selling them seeing it wasn't needed to complete the install and 'typically' neither the customer nor EV would have been the wiser. He'd probably be canned if it came to light he didn't leave it behind.
Conversely, he'd likely be taken to task either by EV, his install company, or both if it became known it wasn't required and he left them behind without actually installing them.
It's a fine line we walk, but most installers will always err to the benefit of the customer.
He could have left them in the truck and made a few extra bucks selling them seeing it wasn't needed to complete the install and 'typically' neither the customer nor EV would have been the wiser. He'd probably be canned if it came to light he didn't leave it behind.
Conversely, he'd likely be taken to task either by EV, his install company, or both if it became known it wasn't required and he left them behind without actually installing them.
It's a fine line we walk, but most installers will always err to the benefit of the customer.
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I_Want_My_HDTV
Guest
I don't see the problem. Rent a 9200 for $20/mo. Rent the old receiver (that EV won't take back) to someone else for $25/mo. The result is a small profit at EV's expense. But then it serves them right for being such a bunch of . 
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dosborne
Guest
Technically, under normal circumstances, it would have been required it just happened that I already had installed a 3x8 switch to run my SD receivers and had a second dish and SW44 already installed with the spare ports. Since I paid for this stuff I could have insisted that he install the new stuff anyway.
Well to be honest, the reason I did all the work myself was I was not sure the quality of the job that would be done. Yes, I am sure some or most professional installs are done very well, but I have also seen a few bad ones (same goes for self-installs). As I am fairly competent in this type of work I wanted the install done in a certain way. Also, this way, if I'm not happy I can only blame myself.
Well to be honest, the reason I did all the work myself was I was not sure the quality of the job that would be done. Yes, I am sure some or most professional installs are done very well, but I have also seen a few bad ones (same goes for self-installs). As I am fairly competent in this type of work I wanted the install done in a certain way. Also, this way, if I'm not happy I can only blame myself.
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Ex Agent EV
Guest
As posted on the other thread you can ow exchange your 4100 for 5900 at no cost