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Pinza
Guest
That just does NOT make sense.
Why would Bell TV give you a FREE $299 or a $599 receiver and NO contract.?
Why would Bell TV give you a FREE $299 or a $599 receiver and NO contract.?
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T
taxtwit
Guest
As I set out in my previous post there is something of a "backdoor" way around having to set up a contract when you buy new equipment and that is to tell the sales person you are buying it as a gift or "auction item". You might encounter a little resistance from the sales person initially, but in my experience, if you're persistent, they will sell you the receiver without setting up an account. Of course, you are foregoing any rebates or credits by going this route. You then contact Bell directly to set up the account and authorize the receiver.
N/W/S the above, I don't know why signing a one year contract is such a deal breaker. Chances are your going to pay roughly the same amount for services during the year whether you're under contract or not and once the year is up, you're contract free! Only reason a one year contract might be an issue is if you're not sure you want to pay for the service for even one year, in which case you're putting up some pretty serious coin to buy receivers you may only use for a few months.
N/W/S the above, I don't know why signing a one year contract is such a deal breaker. Chances are your going to pay roughly the same amount for services during the year whether you're under contract or not and once the year is up, you're contract free! Only reason a one year contract might be an issue is if you're not sure you want to pay for the service for even one year, in which case you're putting up some pretty serious coin to buy receivers you may only use for a few months.
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Pinza
Guest
The question seems to be:
Is the Price protection on a 2 Year Contract JUST on the programming cost.?
Can Bell increase your monthly bill by adding a $3 "Digital Access Fee" for example.?
I think the second is more likely but would be interested to hear what you were told.
Is the Price protection on a 2 Year Contract JUST on the programming cost.?
Can Bell increase your monthly bill by adding a $3 "Digital Access Fee" for example.?
I think the second is more likely but would be interested to hear what you were told.
RingMaster
New member
If you open an account with receivers you bought off a client (or ex client)
there would be a 35$ TRANSFER CHARGE.
Not true some agents will wavie it. If they don't wavie it CALL AGAIN UNTIL YOU GET AN AGENT THAT WILL WAVIE IT.
there would be a 35$ TRANSFER CHARGE.
Not true some agents will wavie it. If they don't wavie it CALL AGAIN UNTIL YOU GET AN AGENT THAT WILL WAVIE IT.
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peano
Guest
Here is the current contract:
http://www.bell.ca/web/tv/en/all_regions/pdfs/residential_customer.pdf
It says they can raise rates anytime they like. Good deal for them.
http://www.bell.ca/web/tv/en/all_regions/pdfs/residential_customer.pdf
It says they can raise rates anytime they like. Good deal for them.
E
Ex Agent EV
Guest
But he still won't be eligible to open the account as a new client and get the new clients promo since he won't be purchasing from an autorised dealer
He would not get any warranty either
Since there is a penalty if you buy a receiver and don't activate it (I think it's 60 days), receiver is probably activated in someone's account. I would verufy at EV if that is the case and whether he/she called before buying anything
What do you mean not true?
Of course it is true that agents are supposed to charge it
Of course some agents will waive the charge if you bitch about it, I never said they woudn't, I didn't even discuss that at all
EV forbids agents to do so, but some agents will do just about all you want to shut you up and get off the phone since they have AHT (Average Handle Time) to respect and this AHT is one of the criteria for their bonus
He would not get any warranty either
Since there is a penalty if you buy a receiver and don't activate it (I think it's 60 days), receiver is probably activated in someone's account. I would verufy at EV if that is the case and whether he/she called before buying anything
What do you mean not true?
Of course it is true that agents are supposed to charge it
Of course some agents will waive the charge if you bitch about it, I never said they woudn't, I didn't even discuss that at all
EV forbids agents to do so, but some agents will do just about all you want to shut you up and get off the phone since they have AHT (Average Handle Time) to respect and this AHT is one of the criteria for their bonus
F
fortissimo
Guest
You want reasons for not wanting a contract? How about these:
1. Move to a new place where it is not possible to receive the signal?
2. Tree grows and blocks the path / new construction blocks the path etc.
3. A better deal from a competition (Star Choice / cable etc).
4. Unsatisfied with service (customer service, quality of equipment, programming etc).
And I'm sure there could be more. Sure, one year contract is not that bad, and can be considered. I never said never to contract, and I do have contract on my cellphone, but if there is a choice I want to know about it, not following what the sales person would say which could be untrue.
Thanks for info.
1. Move to a new place where it is not possible to receive the signal?
2. Tree grows and blocks the path / new construction blocks the path etc.
3. A better deal from a competition (Star Choice / cable etc).
4. Unsatisfied with service (customer service, quality of equipment, programming etc).
And I'm sure there could be more. Sure, one year contract is not that bad, and can be considered. I never said never to contract, and I do have contract on my cellphone, but if there is a choice I want to know about it, not following what the sales person would say which could be untrue.
Thanks for info.
Q
QCK
Guest
Contracts that screw the customer shouldn't be allowed. Nice deal for Ma Bell, but that is stinky for people who sign two year contracts and have no control over thiese price increases. If they Bell is guaranteed money for two years there should be no increase until the term is over.
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fortissimo
Guest
Nobody has ever posted the Early Cancellation Fees in this thread. I found out today by calling Bell. How would I know about the ECF and putting into the calculation if nobody said anything if you think it is important in the final decision.
As for the "work around", I appreciate that, but already there have been a few question marks raised by other members here (not me), and it doesn't seem each and everyone of the work-around is a guarantee, first of all.
Secondly, I was more talking about the essence of the contract, and not more about the final cost, pricing etc. I also have never said that I wanted "out" because of the reason of "cheap", did I? If the ECF is $150. of course it is better than being pay out the full contract, but I didn't know before. Mind you, if this is like the cellular phone providers like another poster said, then ECF is typically $400. per line, plus $100. DECF for data service, totally $500.
Mostly I am not talking about cost. I asked a simple question: why would Bell not allow a non-contract month to month for purchasing new equipment. I asked if giving up the discount / rebate would work (which typically is what it is like in the cellular provider, since one said that they are like each other) (except the iPhone which is an exception, but at least you could buy the iPhone on the market and still get month to month service), and the answer is no.
Simple: Contract? Answer : must. And then instead of getting some straight forward answers (I actually did not ask many of the questions for those volunteered answers), I got all kinds of "work around", "cost / cheap factor", and even a moderator insinuated that I was "hopping around" and thus "all providers will refuse me service", and going on far out left field.
Did anyone remember that many years ago Bell Expressvu did not require a contract even when buying new equipment? They also gave free installation during some promotion period too. So it is possible, and has been like that in the past.
As for the "work around", I appreciate that, but already there have been a few question marks raised by other members here (not me), and it doesn't seem each and everyone of the work-around is a guarantee, first of all.
Secondly, I was more talking about the essence of the contract, and not more about the final cost, pricing etc. I also have never said that I wanted "out" because of the reason of "cheap", did I? If the ECF is $150. of course it is better than being pay out the full contract, but I didn't know before. Mind you, if this is like the cellular phone providers like another poster said, then ECF is typically $400. per line, plus $100. DECF for data service, totally $500.
Mostly I am not talking about cost. I asked a simple question: why would Bell not allow a non-contract month to month for purchasing new equipment. I asked if giving up the discount / rebate would work (which typically is what it is like in the cellular provider, since one said that they are like each other) (except the iPhone which is an exception, but at least you could buy the iPhone on the market and still get month to month service), and the answer is no.
Simple: Contract? Answer : must. And then instead of getting some straight forward answers (I actually did not ask many of the questions for those volunteered answers), I got all kinds of "work around", "cost / cheap factor", and even a moderator insinuated that I was "hopping around" and thus "all providers will refuse me service", and going on far out left field.
Did anyone remember that many years ago Bell Expressvu did not require a contract even when buying new equipment? They also gave free installation during some promotion period too. So it is possible, and has been like that in the past.
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fortissimo
Guest
peano: there is no direct relation between contract and installation as far as I can understand. Bell can simply charge (or charge a higher price) for installation, and not force customers into a term contract.
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fortissimo
Guest
What is the Early Cancellation Penalty Fee for breaking the contract? Will all credits be re-billed? Will equipment rebate or discount be re-billed? Will discount on installation be re-billed?
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Pinza
Guest
On the warranty side of things, it appears that Bell TV, classes the activation date as the start of the warranty, not the actual age of the receiver.
I activated a receiver for a Customer recently that was bought from E-Bay, brand new in box, the seller bought it almost 18 months ago from a Big Box Store, the receipt was on the box, it was shipped to him 4 months ago, it sat in his store room until a week ago, we called in activated and there were no questions of where the receiver came from at all.
It was a 9200, the drive failed 2 days ago.
No problem, they are shipping a new one.
So the moral is, what Bell TV tell CSR's as gospel is not always the case.
I activated a receiver for a Customer recently that was bought from E-Bay, brand new in box, the seller bought it almost 18 months ago from a Big Box Store, the receipt was on the box, it was shipped to him 4 months ago, it sat in his store room until a week ago, we called in activated and there were no questions of where the receiver came from at all.
It was a 9200, the drive failed 2 days ago.
No problem, they are shipping a new one.
So the moral is, what Bell TV tell CSR's as gospel is not always the case.
D
DT1
Guest
This whole thread is confusing.
For one, if you purchase a cellphone and pay the full retail price then you do not sign a contract. The only reason you sign the contract with a cellphone company is because they are subsidizing the cost of the phone.
One would think that if you are paying full price for the satellite equipment and paying the normal price for monthly service then you should not have to sign a contract.
Are you sure you did not sign a contract. Normally a company does not give something away for free unless they are getting something (12-24 month contract) in return?
For one, if you purchase a cellphone and pay the full retail price then you do not sign a contract. The only reason you sign the contract with a cellphone company is because they are subsidizing the cost of the phone.
One would think that if you are paying full price for the satellite equipment and paying the normal price for monthly service then you should not have to sign a contract.
Are you sure you did not sign a contract. Normally a company does not give something away for free unless they are getting something (12-24 month contract) in return?
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Ex Agent EV
Guest
The warranty starts on the day the receiver is purchased at the Bell retailer and is not transferrable. If you buy a receiver bought 5 months ago you have no warranty
Since agents on the phone have no way of knowing whether the receiver was bought from an existing client or at a Bell store it could happen that a receiver purchased from an existing client who has been activated in an account will get replaced free of charge, even after 1 year
Since agents on the phone have no way of knowing whether the receiver was bought from an existing client or at a Bell store it could happen that a receiver purchased from an existing client who has been activated in an account will get replaced free of charge, even after 1 year
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dosborne
Guest
If supplied with a letter from the landlord (no permission to install dish) or by the installer (free move to new location) stating that the installation will not work at the new location Bell will cancel without penalty.
Trees: If installed at a proper location the first time, trees should not be an issue. Moving the dish to an alternate location is of course a valid option.
New buildings: If supplied with a letter from an the installer stating that the installation will not work Bell will cancel without penalty. Again though, prior planning is the key. Trees and/or building are rarely a real issue.
This is exactly why contracts are in place, to guarantee revenue for a period of time. Do your shopping around prior to making an agreement. If you hop from provider to provider every couple of months, eventually, nobody will want you as a subscriber and will refuse you service. Cell phones and other similar services are the same.
If you can make a valid case on this and can show Bell does not live up to their service agreement, then you can get out of the contract.
Trees: If installed at a proper location the first time, trees should not be an issue. Moving the dish to an alternate location is of course a valid option.
New buildings: If supplied with a letter from an the installer stating that the installation will not work Bell will cancel without penalty. Again though, prior planning is the key. Trees and/or building are rarely a real issue.
This is exactly why contracts are in place, to guarantee revenue for a period of time. Do your shopping around prior to making an agreement. If you hop from provider to provider every couple of months, eventually, nobody will want you as a subscriber and will refuse you service. Cell phones and other similar services are the same.
If you can make a valid case on this and can show Bell does not live up to their service agreement, then you can get out of the contract.
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fortissimo
Guest
http://www.cbc.ca/technology/story/2008/11/24/tech-bell.html . This is also mentioned in the "price increase" thread here. If you ared the CBC article, it says that customer who is in the midst of the contract is also affected. However, a few posts back, EX Agent EV said that
"A contract also gurantees a fixed price for the lenght of the contract... Be aware taught that as soon as you downgrade anything you loose anty price guarantee due to contract".
Now only one of the above can be correct, and thus the other not. Which one is it? Is the CBC reporter mistaken? Does the contract guarantee the price like EX Agent EV said?
"A contract also gurantees a fixed price for the lenght of the contract... Be aware taught that as soon as you downgrade anything you loose anty price guarantee due to contract".
Now only one of the above can be correct, and thus the other not. Which one is it? Is the CBC reporter mistaken? Does the contract guarantee the price like EX Agent EV said?
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fortissimo
Guest
When did I say I want to hop around? Does not wanting a contract equate wanting to hop around every few months? Aren't my reasoning enough to justify not wanting a contract? What about moving out of the country? I answered the question because the other poster seems to think nobody has a valid reason that one doesn't want a contract so I think of a few to respond, not that those are necessary are all my own cases.
For the record, I have not hopped from any providers to providers in my life. If the provider doesn't want me as a customer because they demands a contract then so be it, but then put it out in clear black and white then. Now I know what provider I'll give my money to. Contract and loyalty are two different things. If I see the value being good, and the service being good and consistent, I'm naturallly loyal, and I don't jump mainly to save a few bucks. However I have experienced many poor services in my life from various providers, be them cellular, internet, etc, so I am always cautious only to protect myself. If you suggest that we must sign our life away only to get some entertainment then I'm not your customer.
For the record, I have not hopped from any providers to providers in my life. If the provider doesn't want me as a customer because they demands a contract then so be it, but then put it out in clear black and white then. Now I know what provider I'll give my money to. Contract and loyalty are two different things. If I see the value being good, and the service being good and consistent, I'm naturallly loyal, and I don't jump mainly to save a few bucks. However I have experienced many poor services in my life from various providers, be them cellular, internet, etc, so I am always cautious only to protect myself. If you suggest that we must sign our life away only to get some entertainment then I'm not your customer.
E
Ex Agent EV
Guest
If there is a signal issue Bell will ask you to have a technican in. It will cost you 75$ if your installation is over 3 months. If he determines that there is no possibility to have a signal he would call Bell Tv himself and they will disconnect the service AT NO COST. Make sure you make the tech write a written report of the situation in case the agent doesn't disconnect