STUPID KIDS! N8 Cracked Lens. Options?!?

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Kunmui

New member
I was at the airport and a bunch of kids running around like apes ran into me I dropped my phone and noticed the lens is cracked. What options do I have? I know Nokia isn't going to cover it.
 
nothing really, you could try seeing if cnn.cn has anything and buy the part and do it yourself. or send it to nokia and hope that they fix it, if not, i'd rather just pay them for the work if it's not too pricey.
 
Any thoughts on whether an Otterbox would have helped in this situation? I'm not trying to make the OP feel bad, but I'm using my N8 in the raw so far and I've been teetering on whether to get a case for it. My recollection is that the camera is slightly recessed inside the Otterbox case which might have made the difference.
 
It's not. The entire camrea area on N8 when using the Otterbox Impact case is left completely exposed. The exposed part is also almost completely flush with the case. This means that the Otterbox Impact for N8 provides almost no protection for the camera.
 
I don't even think it would've only cracked if it fell flush on the lens. Likely it was the shock/vibration throughout the phone, from where it made contact, that moved the frame enough to crack the lens.

So in theory, unless he was really unlucky and the phone fell flush against the ground with maybe something debris hard enough and stick up enough that the lens fell directly on it, the otterbox sounds like it could've helped.

I'm keeping mine naked anyways.
 
Looking at the pictures of the Otterbox I would say that it would have NOT prevented this crack.

Nokia wouldn't even give me a quote for the repair. They said its officially out of warranty and that I would need to talk to a 3rd party repair shop out of Texas. So far the quote for the Texas shop is $100 and about a 2 day turnaround.
 
Out of warranty? When did you get your N8, as far as I know there is a 12 months warranty? My wife got a refurbished X6 after she tore off the side slide lock and that phone was purchased in March 2010.
 
Bad luck OP I feel for loss. Thats exactly what it is bad luck. If I were in your position I'd send it to Nokia for repair rather that attempt it on my own. I've seen the N8 drop video's and Nokia really does put it through some good abuse in their drop tumbler without them suffering such breakage. On a side note I'm not using a case but I do use a wrist strap lanyard type thing whenever i'm using my phone so its physically attached to me.
 
Nokia won't take it / give me a repair number. They say to send it to the third party repair center.

Where did you get a wrist lanyard that fits in that tiny hole on the N8?
 
Am I missing something here? They wont even let you send it to them to fix? at your own expense? Whoa thats really douchey of them. As for the wrist strap, I had one kicking around from one of the many gadgets in my gadget box and you are correct its hard to thread it through the tiny hole so what I did instead was use a piece of sewing thread and shoved that through the hole. Then I tied the sewing thread to the wrist strap and pulled the slightly thicker loop part of the lanyard through the tiny hole. Dude keep complaining to them to fix it. Escalate things, spend the time and keep your patience when you talk to these people, be persistent. I speak from experience as just today I was able to get my faulty headset replaced without me incurring shipping costs (the headset is under warranty btw). Best of luck to you and let us know about them>>Nokia
 
most repairs on cellphones outside of warranty parameters are done by a third party organization...
it's not unique to Nokia...
have an iphone for over 30 days, crack the glass back, and see what Apple tells you to do w/ the phone...

good times, good times...
 
Even the back glass? Hmm. I've heard of Apple reps letting people get away with getting the insurance after the fact (before the iPhone 4) and then doing a replacement via that policy.

It's still better, but Nokia doesn't have a real market presence in NA so I'm not too surprised with our limited choices. If Nokia wants to get into the NA market they do have to do better with customer service options, but without a physical retail presence it will be more difficult

I'm still not seeing how $100 bucks and third-party is unreasonable, unless you think the third-party company sucks. It would be nice to be able to buy the parts, but I can see how managing that distribution would be a nightmare. Plus without some pseudo-clean room I don't think I would want to replace the lens cover/camera assembly on my own. Getting any particulates in that area would piss me off to no end.

Ooh, a wrist strap would be handy for picture taking on the run. I forgot about the lanyard hole.
 
I feel that nokia still has no idea how to get and maintain a presence in the US market. It's been years and all they can say is "we're working on it."

As much as I like what I'm seeing with the N9, Symbian and MeeGo will never be major players in the US.
 
I don't think that you should blame the kids for being themselves. Instead, you should be more alert and aware of your surroundings, and exercise due precaution! You were stupid, not the kids.
 
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