I tried to buy at the local dealer twice. First time I told them exactly what I wanted (which they had in stock), and wanted the know their best price. I called THREE times (and sent e-mails), no response. Stopped in once but everyone was "busy."
Contacted a smaller dealership south of where I live, they immediately provided me with a much better price on the same bike over the phone, and said if I come in they'd make me a better deal. They did and I bought the bike.
A month later, the first dealership asked if I was still in the market for a new bike. That was the first return phone call I received.
Second bike ... two years later (I decided I wanted to trade the Dyna for a Touring bike). I again went to dealer #1. They looked over the Dyna, offered me a decent deal, but I wanted to sleep on it. The dealer I bought the Dyna from didn't have what I was looking for, and didn't offer to find one. My daughter's best friend works at a dealer north of where I live, so I gave her a chance on the deal. Got basically the same deal the first dealership offered, except they didn't want any of the mods I had put on the bike (bags, seat, rack, highway bars, etc.), so I got those back and have since sold them here ... more ca$h to buy mods for the new bike.