Spiritually speaking, should staff members chat privately with regular users?

Benny

New member
The community manager has been chatting with just a few regular users. It's not even on Yahoo! chat. They share information about other users.

Not even the leaderboard users have that kind of direct access to staff.

Shouldn't all users have the same access to report abuse? Is it right for staff to discuss private details with regular users? Is it a good idea?

Source:
http://suggestions.yahoo.com/detail/?prop=answers&fid=173584
"The chatzy is not an official Yahoo! product. It is not staffed by Yahoo! personnel at all times, though staff does pop in from time to time. It is moderated by other Answers/Suggestion Board users, like yourself."
 
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