Six days ago I sent my palm to Palm on eto have the digitzer serviced. I was unable to access the lower icon strips on my T# when it was opened up. I am starting to have more serious withdrawal. I managed this long by using my wife's old 505. Now the need is getting stronger to write and read memo's to access the notes I carry in it for work to access the programs and calulators that make my life so much easier, read teh ebook that was only half finished ( Tears of the Girafee). I hae visited all my usual palm sites daily ( palm blvd, mike Rhodes site, rabroad, palmone city, pda 24-7, palm addict, palm loyal. If this carries on I may have to sign myself into a detox centre. Is there one for palm users?
Six days without my palm so far
- Thread starter rbludgeon
- Start date
clcprodigy
New member
Don't know what I'd do in your position; probably would NOT HAVE bought a 500 Series for "backup;" I'd have gone with a Tungsten E - but then all the connectors don't fit.
Good news it's 6 days closer including a weekend (don't know if you use it for work, or work weekends). In any case the "spare" ou bought you could probably get your $$$ out of, or use as a "beam clone" for address book, databases, etc.
When you get it back, if it's not pristine or has scratches you didn't put on it, hold til OS6 and keep THAT one for spare; you can still get $$$ for the 500.
Hope all is well soon.
Good news it's 6 days closer including a weekend (don't know if you use it for work, or work weekends). In any case the "spare" ou bought you could probably get your $$$ out of, or use as a "beam clone" for address book, databases, etc.
When you get it back, if it's not pristine or has scratches you didn't put on it, hold til OS6 and keep THAT one for spare; you can still get $$$ for the 500.
Hope all is well soon.
Dahlia Elizabeth
New member
I thought about the Tungsten e as a spare. But... m500 has an 8 hour battery life and the spare will be for meetings and core aps. Games I can live without for a while. So m 500made most sense. Tungsten E will not connect to key board or power to go sled. I am hoping for pristine. Good points thlugh. You know the liklihood of palm releasing a bug free os 6 is very low. look at the T3 so far...
Chum,
With all the problems (most probably self inflicted...) I too have sent my PDA back to Palm ER.....had thought about doing the Advance repair, but went with the skin flint option instead. It's been gone since Friday afternoon, with orders to call me as soon as it gets there. And so begins my wait.........
Dropshort
With all the problems (most probably self inflicted...) I too have sent my PDA back to Palm ER.....had thought about doing the Advance repair, but went with the skin flint option instead. It's been gone since Friday afternoon, with orders to call me as soon as it gets there. And so begins my wait.........
Dropshort
So drop shot
My condolences
My experience is they will not call you when it gets there. I tracked mine with fedex and I know it arrived the next day. So one week ago tomorrow it arrived. They said 5 working days for repair I am hoping to see my T3 near week's end. Stillno sign of the m500 I bought on Ebay. My wife is getting withdrawal becasue I have her 505. My wait seemsinterminable
My condolences
My experience is they will not call you when it gets there. I tracked mine with fedex and I know it arrived the next day. So one week ago tomorrow it arrived. They said 5 working days for repair I am hoping to see my T3 near week's end. Stillno sign of the m500 I bought on Ebay. My wife is getting withdrawal becasue I have her 505. My wait seemsinterminable
They will not call. Everyone that I talked to there had a speech everytime I called.
I must admit, I did get mine back faster than I anticipated. I sympathize with your withdrawal symptoms.
The best way to track these things is through the tracking #, no one else will tell you anything. Now that mine is back, I considered calling Palm to see what they did or what was wrong. I have a feeling though that they won't be able to tell me that much. Just be happy when it returns that it might work again.
I must admit, I did get mine back faster than I anticipated. I sympathize with your withdrawal symptoms.
The best way to track these things is through the tracking #, no one else will tell you anything. Now that mine is back, I considered calling Palm to see what they did or what was wrong. I have a feeling though that they won't be able to tell me that much. Just be happy when it returns that it might work again.
Hang on let me get this right.....you get your PDA back but you don't get to know what was wrong in the first place? It would be great if they could just go so far as to say, software corruption or hardware malfunction. Great.
I know that the T3 got there yesterday as the tracking sheet actually told me the name of the the chap who signed for it (should I be concerned it was a Mr M Mouse?), but it's not showing up on the Palm site tracking system as of yet, but then again checking every hour probably isn't the best policy is it? A watched kettle and all that.
In the mean time I've reverted to my old m505, purely for address book and calendar. I now realise how good the T3 really is! Agendus has loaded onto the 505 but I find some of it very hard to read. Tried to point this out to the wife but I was merely told "you're not still trying to convince me are you", and "yes the T3 must be great, that's why you had to send it away"......no soul that woman. It's' also sobering to hit some of the various programmes which merely say "nice try sonny, doesn't work on this one does it?" ( I paraphrase).
Dropshort
I know that the T3 got there yesterday as the tracking sheet actually told me the name of the the chap who signed for it (should I be concerned it was a Mr M Mouse?), but it's not showing up on the Palm site tracking system as of yet, but then again checking every hour probably isn't the best policy is it? A watched kettle and all that.
In the mean time I've reverted to my old m505, purely for address book and calendar. I now realise how good the T3 really is! Agendus has loaded onto the 505 but I find some of it very hard to read. Tried to point this out to the wife but I was merely told "you're not still trying to convince me are you", and "yes the T3 must be great, that's why you had to send it away"......no soul that woman. It's' also sobering to hit some of the various programmes which merely say "nice try sonny, doesn't work on this one does it?" ( I paraphrase).
Dropshort
No, they never told me what the diagnosis was. At this point, I'm not sure that it matters so long as it is working.
I did the same thing I watched the pot every few hours. I got some satisfaction knowing that I had some inside info. I even went so far as to call every day. I actually got a little testy on the second day. I was under the miguided idea that a little intimidation would help my cause. (It didn't)
No, I would not say that M Mouse signing for my T3 would make me feel that comforted. Unless your wife is a "palm geek" like we are, she may never understand. My husband thinks that I have this strange crazy obsession. I always have my palm in hand when passing time. I not always playing games I might add... well, sometimes.
Tweety
I did the same thing I watched the pot every few hours. I got some satisfaction knowing that I had some inside info. I even went so far as to call every day. I actually got a little testy on the second day. I was under the miguided idea that a little intimidation would help my cause. (It didn't)
No, I would not say that M Mouse signing for my T3 would make me feel that comforted. Unless your wife is a "palm geek" like we are, she may never understand. My husband thinks that I have this strange crazy obsession. I always have my palm in hand when passing time. I not always playing games I might add... well, sometimes.
Tweety
...I've just had a contact from Palm central saying that the T3 is on its way back..... should be with me in 3 working days. Living in Oklahoma and with the repair centre being in Texas may have something to do with it.
One thing that does concern me is that the e-mail does say "You should be receiving your replacement Palm handheld within the next three business days via Airborne Express". Now I realise that I should not complain especially as it would appear I'm going to get my T3 back quicker (almost ) than the $40 Advance Repair option, but I sent the original PDA back, and was hoping that the same would come back....we'll wait and see (and I did make sure that I kept the original serial number).
Dropshort
One thing that does concern me is that the e-mail does say "You should be receiving your replacement Palm handheld within the next three business days via Airborne Express". Now I realise that I should not complain especially as it would appear I'm going to get my T3 back quicker (almost ) than the $40 Advance Repair option, but I sent the original PDA back, and was hoping that the same would come back....we'll wait and see (and I did make sure that I kept the original serial number).
Dropshort
laurfranchieexo
New member
From the sounds of what your wrote, it seems that you might be getting a replacement. Don't know if that matters unless the case is banged up. Look at it when it comes back.
Check Airborne, I was able to follow when it arrived at the postal annex. I was able to see when the attempted delivery was made. Since no one was home to sign for it, I called and requested a second attempt that same day. I work a few miles from home and was going to go home to wait for it. As a coincidence, I saw a DHL delivery truck pulling into a sandwich shop near home. I followed it and found that it was the truck that had my palm, he gave it to me and I went back to work happy. You might be able to pin down exactly when it will arrive.
Good Luck, Let me know how everything turns out.
TT3
Check Airborne, I was able to follow when it arrived at the postal annex. I was able to see when the attempted delivery was made. Since no one was home to sign for it, I called and requested a second attempt that same day. I work a few miles from home and was going to go home to wait for it. As a coincidence, I saw a DHL delivery truck pulling into a sandwich shop near home. I followed it and found that it was the truck that had my palm, he gave it to me and I went back to work happy. You might be able to pin down exactly when it will arrive.
Good Luck, Let me know how everything turns out.
TT3
Felt really bad on letting folks know how soon I (apparently) am having success. The whole idea about sending back the T3 to get it fixed was that I got my machine back....I had a screen protector on it from boxwave which was working just fine, and whilst I shouldn't be ungrateful, I'll be a little 'miffed' if I get a battered case back! We'll see by 3pm tommorrow which is when it is suppossed to be arriving.
Dropshort
Dropshort
sweet but sour
New member
Well my T3 is back and looking at the serial number, it is mine after all! Not to rub it in to those of you who have waited an interminable time, but sent Priority Post, and getting it back by 2pm the following Thursday, has to be pretty good for anyone's money. Add to that, it was just the regular return option and not the Advance Return. As I type it's back safe in it's cradle next to the PC merrily charging up. The paperwork which came back with it said to charge it up for a minimum of 4 hours (ahhh the agony!), so I'll be a good lad and do as it says. As others have said, there is absolutely no paperwork to say what was wrong. But the buggers have gone and taken off my screen protector, damn them!
Anyone any idea why they would need to do that? And in addition, is the totally drained battery a clue to what they may have done?
Thoughts?
Dropshort
Anyone any idea why they would need to do that? And in addition, is the totally drained battery a clue to what they may have done?
Thoughts?
Dropshort
VISHAL SEHGAL
New member
have they replaced the battery?? oooohhh the very idea!
......if that's all they've done, then I'm going to be back to square one......oh grief now you've started the doubts! I know I shouldn't have but I just switched it on to see if I was back to factory state....answer no.
Kinoma, Docs 2 Go, Real Player etc, etc are still there. I had hoped that having realised that they weren't what I wanted I could just leave them off this time. Kind of confuses me....the errors, the freezing up of the T3 were certainly not down to the battery, well IMHO anyway.....I'll give it a bit longer then load up the software again. Fingers crossed. So far, as far as I can see they've taken off my screen protector and drained the battery!
Dropshort
Kinoma, Docs 2 Go, Real Player etc, etc are still there. I had hoped that having realised that they weren't what I wanted I could just leave them off this time. Kind of confuses me....the errors, the freezing up of the T3 were certainly not down to the battery, well IMHO anyway.....I'll give it a bit longer then load up the software again. Fingers crossed. So far, as far as I can see they've taken off my screen protector and drained the battery!
Dropshort
Senior IC: Without a Muse
New member
...came down this morning, pda ON in cradle (wasn't when I went to bed).....have tried about 8 times now to reset, again can't get past the opening PALM POWERED big icon screen.....can't even do a hard/soft/limp/pathetic reset.....
Can anyone recommend other resets other than the pen in back with power button pressed type resets? Something in the back of my memory remembers a posting concerningf a reset in the cradle....
...I can't seriously be sending it back again surely ("and don't call me Shirley")
Dropshort
Can anyone recommend other resets other than the pen in back with power button pressed type resets? Something in the back of my memory remembers a posting concerningf a reset in the cradle....
...I can't seriously be sending it back again surely ("and don't call me Shirley")
Dropshort
Hey,
I can't believe that they would send that palm back to you this way. You need to contact them and find out what they did to it. Why won't you do a hard reset? You wanted to wipe out some programs anyways. Add programs back one by one and see if you can figure out what is bugging your machine.
I'm surprised that they took off the screensaverl, they had no need to.
I wonder if they understood why you sent it to them in the first place.
I'd call them and ask for a supervisor type or above.
TT3
I can't believe that they would send that palm back to you this way. You need to contact them and find out what they did to it. Why won't you do a hard reset? You wanted to wipe out some programs anyways. Add programs back one by one and see if you can figure out what is bugging your machine.
I'm surprised that they took off the screensaverl, they had no need to.
I wonder if they understood why you sent it to them in the first place.
I'd call them and ask for a supervisor type or above.
TT3
I've got in touch with PalmOne and when I eventually got through, I've ended up now doing the Advance Return Option. I am also sending a letter to PalmOne to express my disgust. Unfortunately I got into something of a 'barney' with the guy on the other end of the line, so didn't get any further than him, and couldn't afford the time to hang up and try to get someone else (it took me 30mins to get through...boy am I looking forward to the customer satisfaction survey.....)
I tried to get through to the guy above but no joy and I kept getting sent around the houses, so have cut my losses and gone for the AR option. At least that means that I get a different model, with no problems (ha, in my dreams....); dents I'll live with just give me a macjine that works!
I thought that with the speed it came back that all they did was recharge the battery click a few screens, say can't see what the problem was, remove the screen protector, and send it back. I don't honestly think that in the time it was with them that it could have been sorted out properly. My main worry was if I send back this one yet again, same thing will happen and I'll be getting pi**ed off again and sending it back AGAIN, and I can't afford to do that.
In answer to your question Tweety, I couldn't even get back to the hard reset point, to try to reload one by one. Yesterday, when I loaded my programmes on I avoided old programmes, like WorldMate and Keyboard, which some had advised may have been at the root of the problem, and did it very systematically. All was well when I went to bed....... This morning it was forzen on the Agendus Today page and that's when I started having the 'fun'. Neither a soft nor hard reset would get me past the Palm Powered logo, until about the 8+ attempt when I finally got through to the hard reset. The I got the digitizer test with the "classic' input screen at the bottom of the screen and nothing above it....then after a soft reset it returned to the digitizer which this time wouldn't respond....then a hard reset returned to sticking on the Palm logo.....(anyone bored yet?!). Another hard reset, worked fine for 15mins then froze again...that's when the guys I work with started looking for cover, and I started running up my phone bill, after trying the PalmOne site to see if there was anything in the FAQs that hadn't been there before (i don't know, something like "What to do if your T3 takes offence that your a Brit and freezes on you").
I would like to have dug my heels in over this one (can't believe that Iambic and now Palm have stung me twice in 72 hours), but I really need the damn machine back. I have all the data back home but that's not much good when I need it here.
The replacement one should be with me on Monday/Tuesday but I'm not holding my breath.
Have a great Friday,
Dropshort
I tried to get through to the guy above but no joy and I kept getting sent around the houses, so have cut my losses and gone for the AR option. At least that means that I get a different model, with no problems (ha, in my dreams....); dents I'll live with just give me a macjine that works!
I thought that with the speed it came back that all they did was recharge the battery click a few screens, say can't see what the problem was, remove the screen protector, and send it back. I don't honestly think that in the time it was with them that it could have been sorted out properly. My main worry was if I send back this one yet again, same thing will happen and I'll be getting pi**ed off again and sending it back AGAIN, and I can't afford to do that.
In answer to your question Tweety, I couldn't even get back to the hard reset point, to try to reload one by one. Yesterday, when I loaded my programmes on I avoided old programmes, like WorldMate and Keyboard, which some had advised may have been at the root of the problem, and did it very systematically. All was well when I went to bed....... This morning it was forzen on the Agendus Today page and that's when I started having the 'fun'. Neither a soft nor hard reset would get me past the Palm Powered logo, until about the 8+ attempt when I finally got through to the hard reset. The I got the digitizer test with the "classic' input screen at the bottom of the screen and nothing above it....then after a soft reset it returned to the digitizer which this time wouldn't respond....then a hard reset returned to sticking on the Palm logo.....(anyone bored yet?!). Another hard reset, worked fine for 15mins then froze again...that's when the guys I work with started looking for cover, and I started running up my phone bill, after trying the PalmOne site to see if there was anything in the FAQs that hadn't been there before (i don't know, something like "What to do if your T3 takes offence that your a Brit and freezes on you").
I would like to have dug my heels in over this one (can't believe that Iambic and now Palm have stung me twice in 72 hours), but I really need the damn machine back. I have all the data back home but that's not much good when I need it here.
The replacement one should be with me on Monday/Tuesday but I'm not holding my breath.
Have a great Friday,
Dropshort
Oh, Man!!
I am so glad that you weren't face to face with those palm folks. You should make them repay the advance repair cost. There is no reason that you should have to pay again.
Oh, I am so mad at this company for having done this!!!!
I know that at some point I may very well have to return mine again too. They have some racket going here!
You should not have to be without yours again over the weekend.
Sorry that you have to go through this, I sympathize with you.
TT3
I am so glad that you weren't face to face with those palm folks. You should make them repay the advance repair cost. There is no reason that you should have to pay again.
Oh, I am so mad at this company for having done this!!!!
I know that at some point I may very well have to return mine again too. They have some racket going here!
You should not have to be without yours again over the weekend.
Sorry that you have to go through this, I sympathize with you.
TT3
Suzanne J. C.
New member
I've sent a letter to them, not that I'm expecting too much back after all, I'm a drop in the ocean aren't I? Fully expecting the standard "sorry for the problems....standard procedure.....won't happen again" etc etc.
Just massively disappointed in Palm support (although you just have to trawl the sites here to see that's no surprise). Like I say, I could have sent back the original machine to see if they could sort it out, but I'm paranoid that the same would happen again, and I don't think that they would take back a T3 that had recently "bounced" off the wall.
It didn't really help that I couldn't really understand the chap in the customer department, but I'm not a big believer in shooting the messanger. The folks that man the lines just do what they can whilst fielding the flak, whilst often being only allowed to follow the steps that come up on the screen as they talk to you. After someone like me who had been obviously angry over service, would you ask whether I'd mind if I were sent a customer service survey if they weren't following a script? Does anyone know where the Palm support work out of? I don't think that from the accents of the three folks I've spoken to that it's in the US, but I could be wrong, but that shouldn't make any difference for a multinational company
Thank goodness it's POETS (Pi** Off Early, Tommorrow's Saturday) Day............
Dropshort
Just massively disappointed in Palm support (although you just have to trawl the sites here to see that's no surprise). Like I say, I could have sent back the original machine to see if they could sort it out, but I'm paranoid that the same would happen again, and I don't think that they would take back a T3 that had recently "bounced" off the wall.
It didn't really help that I couldn't really understand the chap in the customer department, but I'm not a big believer in shooting the messanger. The folks that man the lines just do what they can whilst fielding the flak, whilst often being only allowed to follow the steps that come up on the screen as they talk to you. After someone like me who had been obviously angry over service, would you ask whether I'd mind if I were sent a customer service survey if they weren't following a script? Does anyone know where the Palm support work out of? I don't think that from the accents of the three folks I've spoken to that it's in the US, but I could be wrong, but that shouldn't make any difference for a multinational company
Thank goodness it's POETS (Pi** Off Early, Tommorrow's Saturday) Day............
Dropshort
Someone told me that when you make those service calls, they bounce out of the country to India for example, where I think that Palm is based out of.
Dell computers does the same thing which is why their service is just as bad. Unfortunately, we just bought a Dell notebook for my son for college. I did however buy an extended service plan for him. Hopefully we won't need to use it.
Tweety
Dell computers does the same thing which is why their service is just as bad. Unfortunately, we just bought a Dell notebook for my son for college. I did however buy an extended service plan for him. Hopefully we won't need to use it.
Tweety