For a hoot, I called today to get rid of the movies channels, and asked about upgrading my PVR to the 9242. She booked me an install date, then asked me for my CC, I asked why like I had no clue, and she informed me along the same lines, that I would not be charged. I then informed her I think CC's are evil and do not have one. She put me on hold for a minute and came back to confirm the date. And away we go..