Should i make a complain about my Doctors office? Who would i complain to? I'm very

SWEETIE PIE

New member
upset about this? This is kinda long and may sound stupid, but i'm very upset and crying over this.

My doctor gave me samples of Lyrica for neck pain that i've had for 2 years. She gave me 3 weeks worth of samples about 2 and a half weeks ago. I called today for more samples since i won't see her until January 6th. My doctor is on her vacation but they said they would give me more samples. So they leave me a message and say that i can pick up the samples at their Bloomfield office which is about an hour away from where i live. I usually go to their Clarkston office, which is close to me. I call them the next day and ask them if they have samples at their clarkston office i can pick up. Then my doctors assistant calls me back telling me that their a bag at the bloomfield office waiting for me. (i'm assuming the bag was filled with samples?) She says that it was at the clarkston office for 2 weeks waiting for me to pick up and they told her to bring it the bloomfield office. I told her i couldn't go to the bloomfield office because it too far away. She the yelled at me telling me it's been their for 2 weeks. I told her i didn't know what bag she was talking about ( ididn't know their was a bag i was suppose to pick up, why didn't they call me?) She said she doesn't know but the bag will be at the Bloomfield office for me. I said ok, thanks and hung up. Why are they doing this? They have samples at the Clarkston office but won't let me pick some up at the clarkston office because they have samples ready for me at the bloomfield office. I don't get it. I've been going their for 2 years and they can't do this for me. The main reason why i'm upset is because i don't get why my doctors assitant yelled at me. She should know that the paitients have chronic pain and are dealing with depression, which i am dealing with. If i didn't have depression i probably wouldn't even think twice about it. But this whole situation has triggered my depression and is making me very upset. Do you think they should have just let me pick up some samples at the office close to me? And do you think my doctors assitant was wrong for yelling at me? I know my doctor wouldn't have let this happen, i don't know why their dealing with it this way.
 
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