I just called customer service and the person I spoke to clearly doesn't know what in the hell they are talking about. He claims that users cannot text or send pictures, audio or video outside of the network because the two are incompatible, Verizon Wireless is CDMA and Nextel is iDEN which is partly true Nextel does use iDEN but they also use CDMA technology. I am totally stumped on what to do next.