Was a while ago now.
I was uploading some stuff on a friends site, some of it came from SCC... hadn't bothered checking their rules properly, and realised only too late that they asked for that not to be done... anyway, long story short, they found out and disabled me.
Went into their support channel and got one Admin who was pretty off with me (at this point I hadn't re-read their rules, so had no idea what I'd done particularly) and he kicked me from the support channel as I wouldn't 'be honest' and admit to what I'd done (even though at this point I didn't know what I'd done).
Went back in and spoke to another Admin (while the first Admin was still present in the channel), who actually took the time to explain to me what I'd done.... I admitted it, apologised, and spoke about other trackers who didn't forbid this sort of thing, it had been a genuine mistake and the Admin re-enabled me, asked me to go through the rules again as they may have changed since I'd joined up and last read them and asked me not to do it again... I said I wouldn't and haven't had a problem since,,,
As long as it's a genuine mistake and you didn't mean it then I'm sure whatever it is will be handled fairly and sensibly
