Some days ago I wrote this email to Samsung (aproximate translation, sorry for my english):
I just acquired 2 units SGH-F480 and in both I have observed that the photos obtained with 5Mpx built-in camera are of terrible quality.
I have carried out comparative photos with Motorota V9 2Mpx camera and also with 2 cameras of 5Mpx that I have and I must say that the result is unacceptable:
Only acceptable photos are obtained when tons of light available.
No photo correctly focused.
All the photos have problem of red color balance.
Because I have 2 units with identical results in coincidence with the little information that is appearing in the Web, I understand that it is not about a failure but unacceptable functional limitations.
For that reason I would want to ask if in the very near future you are going to correct these problems since the 5Mpx camera was one of the main reasons for my acquisition of 2 units and with this result it is absolutely useless for me.
Additionally I am interested in acquiring several units of Omnia model, but in the present circumstances nothing seems to indicate that purchase is advisable.
I have been for many years in the world of the PDA/Smartphones, I am programmer and Windows Mobile expert, often I write reviews in specialized forums, I am to publish my SGH-F480 review shortly and it would be interesting if I could add some information of possible corrections immediate to this model.
Obviously last 2 paragraphs are a bluff (well, only partially, everything is right but I am not to buy any Omnia nor to write a review)
Yesterday I got the answer that just says I can take my units to Samsung service. Because I am very patient I just replied with this:
Some days ago I sent a mail to warn about the terrible results of the F480 camera, to which I got the following reply:
…blah...blah...
I have 2 units of this model with identical result and everybody in the web is reporting same problems, for that reason I deduce it is not going to solve anything sending my devices to you.
People with recent models (last ROM version) are reporting that the problem of red color balance seems to be solved, but it seems that the “blurred image" or “out of focus” problem is still present.
Because that, I ask if you could report that discrepancy ("pictures out of focus") to developers in case it would be a software bug that can be solved.
With respect to sending my terminals to the Samsung technical service I prefer to wait until I have some news about the reported problem has been solved
Lets wait next reply, if any