That wasn't in Danville by chance was it?
About 10 or 12 years ago, a farmer went into the Chevy dealership on Riverside Drive and told the salesman he wanted a brand new Silverado with all the options. The salesman grabbed the farmer by the arm, kept showing him plain jane trucks, no or few options. Said 'this is the truck for you', etc. The farmer said no, I want THAT one. The salesman eventually PO'd the farmer, and he walked out.
He went to the Ford dealership about 2 miles away, reached down into his bib overalls, got a wad of 100's (nearly $20,000 cash!) and said I WANT TO BUY A LOADED TRUCK! They sold him what he wanted, and the Ford guys called down to the Chevy dealership and told them to send all the farmers over to them. Was a big joke around town for a long time, lmao.
Never talk down a customer. Let him talk, and make him happy.