Running a Chinese Buffet isn't easy, does anyone have any tips?

I live in Winchester, VA and for some reason, this little city has something like 15 Chinese restaurants (I'm not exaggerating), at least 5 Japanese Restaurants and one or two Indian restaurants.

We're spoiled rotten. Because of the competition, I can usually find an all-you-can-eat buffet for $7 with a little change.

The layout of your restaurant seems typical. Your remark "sometimes the food varies.....but in a nice way" made my eyebrow raise. There should be predictable consistency of every dish.

If it's the type of setting where you seat yourself, make sure the wait staff are not in some corner gossiping or bytching about management, oblivious to the new customers that have just entered the dining room. This is the chief reason I don't dine at these Chinese establishments: the Chinese wait staff are hissing snake vicious when they've been caught farting around and you and your party have been seated at your table waiting for service for 10 minutes, unable to get their attention.

I swore off Chinese-American food. For three reasons: 1) I never see Chinese people eating it as patrons, 2) the food itself only LOOKS healthy (it's actually loaded with things that will make you fatter than KFC) and 3) the not always correct attitude of the Chinese staff and owners, the latter, while making money from them, hold American people, especially FAT Americans and our culture, in contempt.

The Japanese are at least refined enough to not register contempt on their faces in your presence as you navigate the menu. And the food not nearly so unhealthy.

I know Chinese restaurants are popular and the food is admittedly good. But it's always a good idea to look at them under a bright light, they're in a business making money like everyone else, and they're not going to come out and tell you the kitchen has cockroaches in it, the awful, industrial strength sushi is from yesterday, that they simply refrigerated, and that they consider you a feeble minded, white/black/brown American pig.
 
I don't run my own Chinese Buffet but I work at one, and I am the Hostess/server. The owners just moved here and we just opened May 1st. I take a lot of pride in the buffet but business is slow and though I know it's impossible to please everyone, I still feel like we could improve and get less complaints.

The restaurant itself is small and we only have about 22 tables, the tables seat 2, 4 and 6/7, no booths. There are 2 Steam Tables and a salad/dessert bar. In one Steam Table we have all the 'wet' food like mixed veggies, meat, chop suey, soup ect. In the other we have all deep fried things, like egg rolls, battered fish, shrimp ect. I believe there are at least 14 dishes per steam table, plus the salad bar for dinner. We also serve fresh crab legs on the weekends.

The chefs are chinese, and began cooking in china. They have been cooking for 25 and 15 years, and I see them make everything freshly by hand so sometimes the food varies (not drastically but in a nice way). The takeout food is awesome because it's fresh, but takeout is very slow.

We charge $9.95 for an adult for the weekdays and $10.95 for the weekend. There's a 10% senior's discount, and kids 10 and under eat for $4.99.

I know it's a pretty vague description of a restaurant, but what do you think? Would you eat there?
The buffet is run like a self serve style, people go up and dish out what they like and someone is hired to monitor what food pans must be changed and stuff.

We have a dessert table that offers a huge variety of cakes, squares and the classic almond cookie. The ice cream is actually interesting too, currently I think we have peanut butter cup, brownie, tropical breeze, mint chocolate, and the classic variety.

We also have a full bar :)
The owner used to manage a Mandarin Buffet restaurant but now she runs it on her own.

I've never been to a Mandarin but I'm assuming she runs it a lot like that :)
 
It sounds great! I would love to eat there. If cost gets to be a problem, for a smaller restaurant like that you could cut a few dishes, I think even if you cut it to like 10 "wet" dishes and 5 fried, there would still be great variety. But it sounds very tasty. :-) I wouldn't raise the price higher though, except maybe on the weekend with the crab legs.
 
Sounds like a bargain to me. They charge about $14.95 around here for a buffet. Kings buffet is the worst, Mandarin the best. Do you have a dessert bar? Old folks like their sweets.
 
always be efficient. that is the key to business in this slow economy... don't make huge amounts of every dish for the buffet because if it is not consumed in the next hour itll just be old...also try delivery to help pick up business bc many restaurants do that to start up and advertise business..also try a suggestion box to learn what the customers want...
 
The only tip I can give is to have a 1/2 potion price.
I am assuming the service style is the customer asks for a pork fried rice (as an example) or builds a meal from what is available and the counter hand puts it on a plate, or whatever.
It is then paid for and taken to a table.
 
The only tip I can give is to have a 1/2 potion price.
I am assuming the service style is the customer asks for a pork fried rice (as an example) or builds a meal from what is available and the counter hand puts it on a plate, or whatever.
It is then paid for and taken to a table.
 
I would definately eat there. I love eating at small restaurants especially if the food is freshly cooked and wonderful! Plus chinese is my favorite food variety! The price fits the meal, I think!
 
The price seems a little high. The chinese buffets around here charge about $7 a person. Other than that, everything sounds fine. I would eat there. What are the complaints about?
 
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