Rogers reference ICC/manager

  • Thread starter Thread starter Brandon Lawrence L
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Brandon Lawrence L

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Hi everyone,

My name if Frank, i'm a manager at rogers wireless ICC.

I'Ve seen lots of you looking for references, or rogers reps to confirm the gossips and assist you with problem or answering question.

If you need assistance, or simply have question on the network, device or option, i'm bathing in Rogers gears 45hrs a week.

I am a team manager working on an ICC call center, i manage a team of reps, and if my knowledge can enlight you, i'll be glad to help.

I can provide my email if guys needs it.

Thanks!
 
xatomicx - it's great to see you here... i am a LIFETIME rogers client and fan!! thanks for jumping on here!
 
I'm with Paulypaul...any idea on when v5 will be released on the 8900?

BTW, welcome. I am not as excited or a fan of Rogers as Vera is, but maybe you can change that???
 
Not to doubt you but we (at least I will)will need some proof or credentials from you (while keeping your anonymity). If you are going to confirm or dismay information related to Rogers! Not to sound harsh but if you are making this claim and not the real deal, you can lead many users in the wrong direction etc...
 
Welcome to stacks then.

Tell me please, to what extent does the retention department do "credits" to get a better deal?

Thanks

regards,
 
to what extend?

As long as your request make sense.

Retention as a churn to respect, (save vs cancellation). They are not a candy department. If your request is nonsense they will cancel your line instead of trying to save a customer who seek credits.
 
Oh you know, even the candy department doesn't really give anything for free...

It's just that I've heard stories about credit limits (hear about max credit = 30$ if your bill is more than 60$), and I've seen plenty of posts about that (actually more than 1800 pages of posts in RFD!). That's why I was asking...

Here is the long story:

I've been with Rogers since august 2005. Back then I had the Megaminutes 25 plan which supposedly had unlimited incoming and free R2R. After the free 6months everything unlimited, I realized I did not have free R2R: I call but the rep told me that it was impossible to get both on the same plan, so I just let it go. (for the story: I worked for Rogers lately and it was actually possible, I was just stupid at that time not to search for it).

Here is basically my plan:
25$
100min+50min bonus+25min bonus (student)
Unlimited incoming
100min LD
2000min call forward
Evenings and Weekends 1000min 8pm-7am (i think it's 7am)
PLUS: 15$ value pack with
- 1000sms+free incom. txt.
- VM & CID
- Unlimited on-device browsing
MINUS 5$ credit
PLUS6.95
PLUS0.5
PLUS Tx
---------------
= 47.9$

I never asked for an upgrade since 2005.

______________

So here is what I would like to get:
Basically keeping the same plan
+more minutes (perhaps 200 more)
+early evenings at 6
+MY5 Local or canada (just for calling, that's good enough)
(+ if possible a 150mb or more of data, thus I'd get the new Iphone)

______________

I have three questions basically:

1. So what strategy to adopt? I saw people here getting more or less this kind of plan for about 50$. But I don't think that i can call retention and basically tell them, I want to pay the same, but throw those 3 or 4 addons please.

Perhaps I should try the Bell Corporate plan for 22$ (250 minutes,free from 6pm,free incoming,incoming text free,unlimited text,caller id,voicemail,ld 8 cents within canada) and tell Rogers that if you ask you can get it at Bell (which is true)? Then what do you say: "I called bell and told them I was thinking about switching from Rogers and they offered me this plan"?

2. Do you think that in Ontario, because of Wind Mobile, Rogers is sweeter than here in Qu
 
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