Rogers isn't going to lower data rates

B

bekahh

New member
Bandwidth and Data Limits are two completely different things.

you should look it up and do some reading if you are selling this stuff to rogers customers.
 
This is another one of my problems with Rogers. How come as a customer I know more about Rogers/BB and Data than the bloody person trying to sell me the damn thing. Every BB I have ever owned I have gotten straight from the Rogers store not a 3rd party seller so why this is still happening. I also believe Rogers should inform there stores/employees about new devices coming out more than 1 week before they hit the selves. Rogers is a poorly run company. If I ran my company that way I dont know if I would be in business. Rogers has to remember we as the customer make the company what it is.
 
~via BB (wap.rabroad.com)~
Last time I called their data cust serv rep I asked what new BlackBerry were coming out. Like the 8320 with wifi. The guy had no idea what that was. They said that the 8310 was the newest. I would say that if you find a Rogers store in your area that has a good rep. Stick with that store.
 
I don't think anyone is REALLY looking for lower prices (some are, that do not understand the process), I know I'm not, i just want as u indicated, more MB for my money...even if Rogers was to drop their $25 1MB plan to say 7MB, that would work in my books.
 
There are many factors which will determine data rates. Years ago, all provides offered a $60 unlimited package but removed this for valid reasons. First, they realized a spike in data device activations based on corporate and government use. This alone is a revenue generator and to have business on the go ability, corporations and government sectors will pay for this option. Another issue was people abusing the "unlimited" data and not following proper protocol. Due to a strain on the network, removing the unlimited plan and charging for a "simple" package or on a pay-per-use basis was more effective.

Due to market trend moving towards data, Rogers is the first company to offer unlimited data on BB's. If you go to rogers.com, you will see this but in fine print, it states they [Rogers] reserves the right to charge $7.00 per MB if your accounts data usage exceeds 25MB. This is a soft cap and it was explained the only time a client will be billed for over usage on an unlimited plan is if there is a consistent pattern of bandwidth abuse.

With the upcoming release of the BlackBerry 8320 (Cuve 2) with built in WiFi, if you're not happy with the data rates, take advantage of WiFi through your home network or some of the WiFi hotspots.
 
EDIT: No longer happy... the buggers removed the Unlimted Data account as a typo...
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EDIT: I wrote this just before finding this. Rogers has just gone with Unlimited data!

I called Rogers data support and thanked them for allowing unlimted data!

They noted my account as "happy"

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I am a Rogers customer.
I am not a corporate user of a BlackBerry.
I do not use the Enterprize Activation with any BES.
I pay my bill not some expense to submit to a corporation.

Why do I pay the same as someone who does? This is the root of my problem. Rogers keeps raising the price. I email the corporate monster asking for lower data prices for consumers...

What I would like to see is BIS and BES account... One for corporate users... and one for us consumers.
 
Check out my response in the "unlimited" thread. People should speak with billing and BB tech support and not customer service who are the front line and do not know much about billing/data. As explained, with the upcoming release of the 8320, WiFi and HSDPA, Rogers wants to offer unlimited but also needs to safeguard from resource abuse.

They offer unlimited so people will not buy an 8320, jump the Rogers bandwagon and go 100% WiFi. With HSDPA, this spectrum costs a fair amount of money and with speeds similar to ADSL (I say similar since they still throttle them), I can easily see people cancelling their home service (Telus/Shaw) and tethering the device. Although possible, this is not meant to be the purpose of a mobile device but I can see people doing this to save money. These are the people who when a pattern is detected, they will charge $7MB over usage.

Rogers reserves the right to charge this but you must understand, they will not blatantly charge but will notify you first stating based on account review, you are abusing the system. They will ask to to cut back and if not, you will be charged. If you continue, they will implement a charge.

As for how much data you use, you can always log in to your BB account from your home computer and check your data usage. If not real time, it's updated within the last 24 hours.

Just like the CityFido plan and Unlimited FIDO GPRS, there was a cap. CityFido could not exceed 5,000 minutes and the unlimited GPRS could not exceed 250MB, if so, they stated they reserve the right to charge. Has this ever happened? Not really. There was one person who it happened to but their CityFido line was something like 10K - 12K minutes per month and this was just utter abuse. They did not have to pay but after multiple warnings, they were told if it continued, they would not be able to renew the plan when up for renewal and would have to chose a different package.
 
Actually, there is an additional $10 in the price because if a customer does not subscribe to a voice plan will be subject to the data access price plan, which is always automatically credited back to the customer. So the price would be $60 for 25mb and $100 for 200mb.
 
May should invite US carriers to extend their network coverage into Canada and charge customers slightly higher than US and still much much cheaper than Canadian carries charge canadians. All are happy except rogers/bell...
 
talka, talk, talka ... bottomline! Rogers sucks big and let's repeat that here and thru the land so they know that they have a very bad repute in our eyes. Shame on you Teddy!!!!!! What would your mother think of you now ... Shame, shame ...
 
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