Retention Department Question

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spyd4r

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I am thinking of leaving because bell has absolutely no reason for customers to stay, no incentives at all and only promotions are to new customers... and even those deals suck.

I may switch to Digital Cable.

Will the retention dept have any offers to keep me around as I am not currently in a contract?
 
Sensual Poet as an existing HD client it is very unlikely that they will make you the same offer...but you can always try.

They usually make that type of offer to non-HD client...
 
My understanding is that its a 1 year contract. I didnt specifically ask though. My plan is to buy a new receiver shortly after the free rental is up.



Free installation, I didnt ask about multiple receivers because I will just be replacing my existing 3100 with the 9200 free rental. My dish will need upgrading though because I only have the 1 LNB, and hopefully they will clean up the dish wiring (it came with the rental house).
 
I wanted to upgrade a second receiver to 9200 - already have one, wanted a second, and the response from Bell to email, about upgrading - swapping one of my older receivers was NO DEAL. Needless to say I have too much invested to leave EVU, but am not paying $599 for a second 9200.
 
Yes, they can. The contract termination fees are nasty, but there they are: $100 the first year, $50 in month 13 and forward. There may be other fees; and they may apply to other services (like Internet) as well.

So, yah, this discourages customers from leaving; but does not prevent it from occurring.

Frankly, if a customer calls up asking to swap a $3/mth item for a $20/mth one and they refuse because 24 months has not passed yet, then management are total idiots.
 
The only way you can get that receiver swaped whithout any cost will be to threaten to leave.

And yes you could do so even if you are on a contract, but the incentive they will offer to make you stay will be must more smaller than if you weren't a contract

If you have a rental contract for a 3$ and want to change it for let's say a 20$ receiver (9200) before the end of the contract (1-2 year) there would be a penalty for breaking a rental contract agreement. I know it is stupid, but those are compagny policy
 
The deal once was... If you take free installation its a 2 year contract and if you pay for installation its a 1 year contract. There may be nothing but a 2 year contract with rentals since professional installation is required.
 
Of course they will make you an offer...most probably 2-3 months free or 10% off for 3 months, if you don't agree 6months, then they may go for 6 months.

If your complaint is more that there is no deal to upgrade receiver, or to get HD they might offer you free receiver for 12-24 months.

We do have promos for existing clients too. Right now if an existing client wants to have a HD receiver and doesn't have Nimiq 2 programming we install the receiver and the upgrade free of charge. Also the client will get HD programming free for the first 6 months.

This winter we had a promo where existing clients could buy HD TV and get a postal refund between 150$ to 400$ depending on the TV size they got if they rented an HD receiver after
 
Every rep and store clerk I asked said no promotions for existing customers. Basically what I am looking for is free Rental for the term of contract on the HD PVR receiver.
 
What a way to run a company and deliver "customer service".



Oi vay. I repeat: What a way to run a company and deliver "customer service". :rolleyes:
 
I just got this same offer. My 2 year contract was ending and I called the sales dept. I received the 'don't let the screen door hit you on the way out'. So I called to cancel and they offered me the exact same deal. Nice!
 
Nimiq 1...POST 36

An existing customer, who has no Nimiq 2 programming, gets a refund of all installation charges

Which is partially wrong, but he won't get charged to begin with, go see what clients said on the thread, nobody said they paid. You do the installation. I see the bills!
 
Unfortunately, that is the nature of most businesses today. Software companies, telecom, services, utilities, pretty much all industries have outsourced to lower cost service centres which usually also means a reduction in quality. Then again, if 90% of the calls are of a basic nature (and most are although I'm making up the 90% statistic) these can often be properly handled, or handled with minimal annoyance, by someone that has basic training. I/m sure many calls are simply about getting a remote to work and other basic things.

The real issue is the true, knowledgable user that calls in with an issue or a call about the advanced options/technology or "new" features/services. The customer often gets stuck in the lower levels and goes through a lot of frustration before getting bumped to higher level support.

Unfortunately, upper manaement is focused on the bottom line. Money is what they see. They don't see/hear about the customer issues directly. Have you tried writing the CEO/president of a company? I have, it often makes a difference (albeit only for you, not for other customers usually). If enough people write in, maybe things would change?
 
Dosborne, hope Nimiq 1 reads your post, he's been arguing for so long that I was wrong...maybe with the number of post proving that i'm right he will start to belive it!
 
I would have to question the sanity of anyone who is complaining about a $3/mo rental fee for a 3100. At the very least, it could be hooked up to stereo as a music source. Many customers, including myself, paid $189 to purchase a 3100, before rentals were available. That equals over 5 years of rental payments at today's rates. Many others paid much more than that for their receivers. My 6000 cost over $800, that's almost 8 years rental for a 6100 these days. Wow, rental customers sure have a lot to complain about. :rolleyes:
 
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