Really Fedex, Would It Have Killed You To Deliver It A Day Early?

Eva Luna said:
Except when they lie about having actually rung the doorbell. My sister had this happen when she was getting married - she was unemployed and home all day, and her buzzer was loud enough to wake the dead. And yet on numerous occasions, she would go downstairs at the end of the day and find UPS "Delivery Attempted" slips. They actually almost sent the bridesmaid dresses back to the manufacturer because UPS said they had "attempted delivery" three times, which was a big fat lie. I ended up having to drive 20 miles to the depot to pick up the damn dresses myself.
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I would have a big (temporary) sign on my door: HEY, UPS!! I AM INSIDE ALL DAY, AND I HAVE A LOUD FREAKING BUZZER, SO DO _NOT_ JUST LEAVE A SLIP SAYING YOU RANG THE BELL, RING THE BELL AND I WILL BE RIGHT DOWN. thankyousomuch.

woodstockbirdybird said:
As someone who's sent hundreds of packages out via Fedex a day (though I haven't actually worked for them), I can tell you that a lot of times Fedex has gotten complaints about delivering things early (getting it there in 2 days rather than the 3 paid for, etc.) - many times someone will choose 3 day specifically because they know the recipient won't be at the address until 3 days later (business travelers or people on vacation and such), and if it's left at the door or the recipient comes home to a call tag, they freak out.
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Or, for legal purposes, you want to give your opponent the legally required notice to do something, but you don't want to give them one second more than they are entitled to, so you want the papers delivered on a specific day -- maybe as late as possible on that day -- but sure as hell not early.
 
If I can see any service problem here on FedEx's part, they need to change their tracking database.

Instead of saying something blunt like "delivery not scheduled today" it should say something friendlier.

"Truck is full" comes to mind, or "early delivery could not be attempted."
 
EJsGirl said:
UPS rules.
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UPS sucks flaming donkey cocks. There is no power on Earth that could compel me to do business with UPS. If I were on death's door and the only option to save my life was to have a vaccine delivered by UPS I'd happily die rather than putting another dime in their pockets. UPS is the incarnation of evil.
 
Ah- my mileage has obviously varied.

From the info in the OP, it looks like the package was loaded into a truck for delivery a day early, someone noticed, and took it back off the truck. Yes?
 
Otto said:
UPS sucks flaming donkey cocks. There is no power on Earth that could compel me to do business with UPS. If I were on death's door and the only option to save my life was to have a vaccine delivered by UPS I'd happily die rather than putting another dime in their pockets. UPS is the incarnation of evil.
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Yet when I place my parts orders. ups regular ground shipping 95% of them show up the next day. :D

Wholesaler is about 200mi away.
 
AudreyK said:
Sounds to me like the normal prioritizing that goes on at any high-volume, deadline-driven company. I do it all the time.

While I'm sure our clients would love for us to deliver work early, we have more than enough work to keep us busy all day. We have other clients, and hundreds of other projects to deliver every day. And I can assure you that we could start delivering early as a courtesy, but after a while it would become expected, and we'd be screwed. It would totally defeat the point of putting a deadline on our services.

Between that, and us being exhausted at the end of each day, the fact we routinely put in 9-10+ hour days, and management's desire to keep overtime work at a minimum, we're not going to push to get things out the door early without very good reason.
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Exactly. That's the way our company does it, too. If there are things that are on-time or late to work on, anything that's early can wait.

Even if we happen to get something done early, we hold it until it is on time. (Sometimes customers say they want something as soon as we've finished it, in which case we do send right away, but usually, they want it on a certain date or within a range of dates.) We've accidentally sent things early before (stupid new software still has bugs, apparently--we thought we were on time) and our customers have sent them back because they do not want things early! That is the way of the business world, and FedEx does primarily deliver to businesses.

FedEx put it on the truck in case they got around to delivering your package, but other things came up and since your package wasn't due until tomorrow, other things got priority.
 
Tamex said:
FedEx put it on the truck in case they got around to delivering your package, but other things came up and since your package wasn't due until tomorrow, other things got priority.
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I don't think so- it was only on the truck for a maximum of 45 minutes... but maybe.
 
Otto said:
UPS sucks flaming donkey cocks. There is no power on Earth that could compel me to do business with UPS. If I were on death's door and the only option to save my life was to have a vaccine delivered by UPS I'd happily die rather than putting another dime in their pockets. UPS is the incarnation of evil.
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Funny, I was going to say the same thing about FedEx. The UPS drivers have all figured out that the 'real' entrance to the house is on the west side, where the driveway and kitchen door are (where I can hear them), not the north side where the locked gate saying 'Beware of Dog' and mailbox are.

The FedEx drivers can't seem to find the house at all. I keep getting notices -- in the mail -- that they need directions to the house. I just go down to their depot to pick the package up; easier all around.

YMMV
 
DesertDog said:
Funny, I was going to say the same thing about FedEx. The UPS drivers have all figured out that the 'real' entrance to the house is on the west side, where the driveway and kitchen door are (where I can hear them), not the north side where the locked gate saying 'Beware of Dog' and mailbox are.

The FedEx drivers can't seem to find the house at all. I keep getting notices -- in the mail -- that they need directions to the house. I just go down to their depot to pick the package up; easier all around.

YMMV
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This happens to my mother all the time only with the UPS drivers. She lives on a dead end street and when the street ends her driveway begins to the left. You can clearly see it is a gravel/dirt driveway but instead of driving down it they either do not deliver the package or deliver it to the last house on the street. One time they left the box just sitting under her mail box which is at the end of her driveway.

They have a space for extra instuctions when you set up your delivery address and she ALWAYS puts in the extra instructions. Why the fuck do you create a space for these types of special situations if the damn driver is never going to read them.

The last problem she had was a digital TV she ordered. She waited for it all day as the tracking said it would be sent that day. About 10 at night she got a knock on her door from the lady that lives on the last house on the street. She had happened to go in her garage and say a new TV set sitting there in a box and asked if was hers. She replied it was. She called us up and had us go over there to get the TV from her garage.

Later she discovered the box had been opened and the antenna was removed. We can only suspect that the teenage boys that also lived in the last house found the TV first and hid it in the garage for a later trip to the pawn shop but stole the antenna in the meantime. The mother just happened to stumble on it sitting in the gargage. If she had not found it there I am sure my poor mother would have been out a TV set.

For my own Fex Ex Pit. I once sent two packages to a friend in California. The tracking said both packages were on the truck for delivery but when the tracking was updated only one was delivered. Later the tracking said the package was sent back to the processing station were it sat for two more days then was finally placed back on the truck and delivered. WTF? I still to this day can not understand why both packages sent to the exact same name and address were not delivered the same day.
 
Actually, I have nothing bad to say about the folks who deliver here, not even DHL (the red-headed step-child of delivery services). They are all friendly, love the dogs (we have Newfoundlands, and we're lucky we haven't gotten a dog-phobic delivery person yet- they would scare him/her to death, even though they are big lovers), and will stash a package in the garage if we don't hear the bell.
 
Otto said:
levdrakon said:
Sorry, don't agree. The USPS will tell you how long it could take, not how long they'll make sure it takes.
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But we're talking about FedEx here, and a FedEx customer who paid for three-day delivery. The package was delivered in three days. The customer, in other words, got exactly what s/he paid for. If s/he'd wanted it delivered in two days, s/he could've paid for two-day delivery.
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Pretty stupid. If I go to a shoe store and select some shoes but the sales clerk decicdes to just put his shoes in the box instead - hey, I got just what I paid for - shoes! Any business selling anything knows that there are certain unstated expectations on the part of the customer. If I ship with UPS, the expectation is that with 3 day, the package will arrive is less than or equal to 3 days, and that is what I pay for, not some BS hair-splitting sticking-to-the-rules-to-teach-me-a-lesson-exactly-3-days-because-that-is-what-I-paid-for crap. Who runs a business this way? The only thing FedEx is teaching anyone is to ship with one of their competitors.
 
Apropos of nothing, I recently got a small package addressed to someone who (as far as I can tell) has never lived here. The return address was scratched out, presumably because the envelope was recycled or something, but the Canada post tracking number was legible, so I did some research and found out where the package had originated. Then I did a google for the intended recipient's (fortunately uncommon) name and found a Facebook entry that seemed right. I registered for Facebook for the sole purpose of sending that person a message asking if they lived in Montreal and knew someone who lived in the originating city. Turns out she did and I left the package in my own mailbox for that person to pick up at her leisure, which she did, and I never actually met her.

Of course, now I get e-mails from Facebook telling me about people I've never heard of who want to be my friend.
 
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