Re cineworld : IS THIS LEGAL

yeah it is registered to my address, the lady i spoke to yesterday was a real dumb ass :D well even though they treated me badly I still feel very guitly about it I will go again soon and see what happens if she had any sense she would have re blocked the card.:eek: if so it sort me out if not i may be just commiting fraud:o:D
 
If they make more profit from the sale of food and drink, why are not they called restaurants? If there is so much profit from this revenue stream, why hand the retail space to concessionaires?

BTW, having spent many years in the caterig industry, I have never come across a restaurant refusing a booking based on the customers' contribution to profits. I have never seen a restaurant turn down business because a customer did not order enough alcohol.
 
a more appropiate question would have been have you got food on drink that was not purchased on the premises then search a bag when suspicious or point to the sign then that says no food and drink allowed.

Again It the manner of the search and not the search itself I am disputing and that is why it was embarrassing.
 
If you are worried about revenge because you are a "difficult customer," then there's really no need to be. If you were difficult, you wouldn't be letting them perform the search or confiscate your gooRAB and they'd have no chance to spike your drink.

If you are allowing them to take your bottle away for the duration of the film, you've been co-operative and they have little to take revenge on.



I posted about this earlier in the thread. Cinemas make very little out of ticket sales. Most of their revenue comes from the sale of food and drinks. To sell food and drinks means they have to have a license and consequently, it will be listed as a part of their business.

As I said before, this is something that would need to be tested in the courts to see if it holRAB up and would undoubtedly come down to the company's terms and conditions, business model, finances, etc to determine whether or not "don't bring in consumables" are fair contract terms.

It's a lot more complicated than "I went there to watch a film, therefore they're not in the food business." Clearly, they are.
 
It is a long time since I took a bus ride and I will take you word that this is the case (can't say that I ever saw that on a bus ticket, to be honest, but there you go), perhaps someone with a current ticket can provide some insight. But then, we are not talking about transport providers here, we have been talking about Cineworld and a bit about retail transactions and what it says on their receipts.
 
Absolutely. The simple fact is that there is no basis in Law to confiscate people's lawful/legitimate posessions.

By using their right to refuse access to enforce search & confiscation, they are abusing this privilege and applying in a way that was never intended.

If it had been me, I would not have consented to a bag search unless I had first obtained agreement with the staff that it's purpose was confined to illegal activities - carrying knives, drugs, alcohol and/or equipment used in copyright theft.
 
I don't think that's acceptable, because it would mean that we, the customers, were being penalised for not buying snacks from the cinema. To be honest I think that cinemas should either [a]ban all food in the interests of making the cinema a more pleasant place or provide a better standard of snacks at reasonable prices.

If you can be bothered, download the price list here for an example of how one cinema chain (which discourages bringing in your own food) tries to provide a better choice. It's not cheap but it's good quality and you can get proper coffee and decent beers etc to take in with you - much more enjoyable than those oversized cartons of fizzy stuff other cinemas sell.
 
I used to work for a different cinema chain, so maybe Cineworld is different, but floor staff aren't able to switch on the cleaning lights - managers hold the key. You should have complained.
Weird they put them on at night too, the cleaners come in early in the morning.

I also don't remember ever being told to search anyone's bag/belongings, neither would I have wanted to. You can only hassle a customer if they have recording equipment with them - even then, you report it to a manager, floor staff don't deal with that, they just have to be on the look-out.
 
I work for Cineworld and have NEVER searched anyone's bag, I really hope it isn't enforced where I am. Occasionally during big releases such as Bond we have someone sit at the front of the screen during aRAB and trailers to make sure people aren't setting up camera equipment but never have I had to search someone's bag nor do I want to!
 
I agree


They were rude to me and even laughed at me when I went to get my bag back with the water in it., I am disputing how they did it not that they did it
 
God is this thread STILL going?! 16 pages, what are you all on?

Someone please lock this thread and throw away they key!

Some of you need to get out more and stop crying just because you got searched by Cineworld staff and not allowed to bring food and drink in with you :D

Deal with it!
 
That's my local too. You can either walk in and be completely ignored or have someone glance vaguely at your ticket and wave you in any direction. :rolleyes:

I remember that fuss from a few years ago, haven't been searched myself for a while, but tend to hide stuff in inside pockets under make up and stuff. :D There's Asda across the road, so prob 9 out of 10 people have stuff from there.

I do understand it's so we buy their stuff, but apart from being expensive I knew someone who worked there who told me some horror stories bout the food. :eek:

Anyway, they checked my unlimited card the other day and I nearly fell over!! :)
 
I work for Cineworld, we don't switch on the cleaner's lights until either the credits have completely finished or the last person has left the screen.
 
I will post a reply to everyone on here in a few days just wanna see what the general consensus is before i decide my next move.:) everyone who has any gripe with them do note that customer servive number down as it is not readily available. The information line is very costly way to speak to someone if anyone has any queries.:)
 
This search policy can be refused unless they have signs up saying that you could be search by any member of staff.

Where I work if we start a search policy we have to have signs just about covering every wall in the building to cover us so that if a member of staff refuses they we can point out the signs that we have up. The only thing we search is handbags and latop bags etc.

If there is no signs anywhere in the building about their search policy then you can legally refuse to be searched. Their only other option would be to get the police involved and then Cineworld would have to come up with a very good reason as to why you are getting searched by the staff. If they do get the police involved and the police redeem it to be a waste of their time then Cineworld could get the police could fine Cineworld for wasting police time.
 
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