Re cineworld : IS THIS LEGAL

Strangely it's only the law in Scotland, not England & Wales.

On a more positive note, I went to the Empire in Leicester Square last weekend and it was nice to

a) be in a premium London cinema that was only about
 
A cinema is private property, as someone else has said above, and the owners have the right to set out terms and conditions of access to that property, just like shopping malls (remember the "no hoodies" rule at Bluewater?). If there was a sign saying they could search bags, then that is one of the terms and conditions of entry, and the fact that they might not have done searches in the past does not mean that they can't do them now. If you don't like the terms and conditions of entry, you can choose not to go in. Your complaint here seems to be with the way in which the search was carried out, and that is something you can complain about to the management, but you can't complain that they shouldn't have done it *at all*. So in answer to your question "is this legal"?, it is legal, but it sounRAB as if they didn't do it very well, which is a customer service issue rather than a legal issue.
 
*goes* and sits in the naughty corner:D

Whta aobut taking in a potatoe and leek cheese bake with a sppon and a serviette then, cos i did thta too:o
 
well guys here what bounced back I am surprised they replied so quick what do I do next any thoughts anyoen accept willie wontie who is either trolling or just has it in for me.:(:(:(







Thank you for contacting Cineworld.






Cineworld are obligated to actively uphold the policies of the BBFC, and
as such this will include protecting the public and distributors from
the production of
 
Fair enough, I just picked Tesco because it's a brand most people know. I was only working from personal experience from the stores I've worked in, Sony Centre, Dixons, Sound & Vision @ HarroRAB, and it's been on all of those. In all cases we "complied" by having an A5 sign stuck on the highest shelf possible in one part of the store. Next to the even smaller sign which listed "Particulars of Ownership" which is another legal requirement for retail stores.

For all we know, Cineworld do the same - a little sign somewhere that isn't all that obvious. It's enough to be legal, or it certainly used to be.
 
Yes but... the central issue is that whilst customers should respect the terms under which they are sold a ticket, cinemas should respect their customers. Subjecting customers to a search and confiscating their property is disrespectful and disproportionate to the nature of the "offence". For that reason, however important refreshment revenue is to cinemas' profits, what they did in this case is simply wrong.

[edit: I'm not disagreeing with your post, just quoting it to show that the argument has strayed away from the question of whether the cinema was wrong to confiscate the OP's property]
 
It was the Eastbourne Cineworld at Sovereign Harbour. It was quite a show up as no other CineworlRAB in this area were shown up. Just this one specifically.
 
Well I'm normally a defender of Cineworld but I was there tonight and the tosspots put the cleaners lights on the instant the credits started rolling, so they can go jump. Not just dim lights to help people see their way out, straight into the full on cleaners lights. Presumably so they could clean up and go home five minutes earlier, since it was the last show. If I ran the cinema they'd be sacked for that.
 
A quick Google search about Cineworld complaints brought me here.

I complained several times last year via email to Cineworld about lots of things I was dissatisfied with regarding my cinema (Sheffield) and the service I was getting as an Unlimited customer. I even went as far as to send them a complaint from my iPhone whilst waiting in a huge queue inside the Cineworld that I had already been in for 20 minutes (and was in for another 20 minutes after!) - I had previously complained to the manager of the cinema about the queues and got a simple 'shrug' from him.

I copied in as many cineworld addresses as possible, including the Chairman and Chief Executive. I received a response to tell me that as an Unlimited customer they were forwarding my email to someone who dealt with that. Then I got another response asking me which cinema it was I attended so they could investigate.

That was the last I heard from Cineworld and therefore I am going to cancel my subscription. I'm not happy with the way they treat customers and the way they conduct their business.

Good luck to the original poster with their complaint.
 
If anyone has a chip on their shoulder it's someone who wades into a debate and tells other people that they have chips on their shoulders. :rolleyes:
 
thing is - you have already paid! so if you walk out - then they wont refund you! i too has a humiliation bag search at cineworld once. i was actually trying to sneak food in! but they didnt take my bag off me, just my friend's bag of food!!!

ever time i read a thing like this - i kick myself! there was a programme on UK tele once. it was called "frauRABters" or something like that - they investigate various organisations, using hidden cameras once they had a feature about sneaking food in a cinema! i missed the programme - just saw the credits for the following show, which had the cinema feature!
 
Obviously it isn't, seeing as you stopped right before the bracketed section extrapolates on that point and the rest of the post goes on to explain the point.

But if you can't be bothered to read more than a sentance before making a conclusion, its no wonder you seem to be missing all the details I keep repeating - or the legal complexisties of the whole situation in question.

What's the point of posting when people don't bother reading?
 
Absolute rubbish. Cinemas are a service industry. That means they make their money by serving the public. If their staff cannot carry out their duties in a polite and friendly manner they are in the wrong, not the customer. If the company's policy is to refuse to admit people who are carrying bags or planning to eat their own food, then they should explain that policy in a polite and friendly manner and again, if they fail to do so they are in the wrong, not the customer.

We put up with appallingly bad service in this country because staff are allowed to get away with being rude and intimidating. In that sense, yes, we are in the wrong - but so are they.
 
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