I have a radio handset. When I scan for channels, I find my friend's channel, but then I encounter a problem. When I push the button to speak and speak, he cannot hear me. The radius of my handset is 18km (my friend was about 20m from me when we tested it, so that cannot be the problem). My friend has a different make handset but also with the same number of channels and with the same radius. Do you have to have the same make handsets to be able to communicate? How do I sort this problem out?