Quick Question - Bell Charged me for no install.

  • Thread starter Thread starter BBaq
  • Start date Start date
B

BBaq

Guest
Hello all,

I recently gave in and ordered Bell TV despite being somewhat satisfied with the HD channels I receive for free OTA. I had my order completed (with a few problems from the customer service rep I "chatted" with on their website).

Anyways, I called the installation centre to setup an express installation because I did not want to wait until Nov. 2. They checked that my condo was good for Bell TV and we setup the appointment for Oct. 26th. I received a phone call on Saturday afternoon saying that they now cannot install because I am a Rogers customer (I use their internet) and Rogers refuses to release the line. In Bell's haste, they have already charged my credit card for $113.

My question is whether or not I am locked into Bell's contract when I clicked the OK button on their EULA when I ordered online, or if it takes effect on the first day of service. What I really would like to know is if Bell will let me go and give me a full refund? I have tried to call them back, but their customer service centre isn't open again until Monday. I sent an email, but I guess I have to wait until Monday.

Thanks,
Brian
 
Are you intending keeping Rogers for your Internet.?

If not then Rogers cannot refuse to release your line.

Anyway, Bell TV and Rogers Internet can run in the same cable if they use Diplexers but I guess they choose not to.

As you are not a Bell TV Customer, I see no reason why a full refund is not done immediately.
 
I do intend on keeping my Rogers internet. Could I mention the use of a diplexer to Bell's customer service team? What I am also worried about is the $43/month and if they will start and continue to charge my credit card despite not having their service. I can image lines of communication being distorted in one way or another and the billing team continuing to bill me. The lady who left the message on my phone also stated that my account or installation has been changed to "manual handling" (whatever that means).
 
You can try asking about the use of Diplexers but the people you will be talking to will have no idea what you are talking about, trust me.

Call your Credit Card Company, NOW.

Bell are the ones who have screwed up here not you. They should have asked about Internet, if that is a show stopper before they took your order.
 
It shouldn't be a problem except it may take a few phone calls to seort it out. Bell will not force you into a contract if they can't provide service to your location. You may have to get a letter stating that the line is unavailable for their use. Don't sweat it.
 
Thir customer service center is opened on week end, on Saturday until 9 (I belive) for all type of calls and Sunday only for technical issues. In the future you could select the options for technical problems and the agent will be able to assist you.

By the way, that dial 1 dial 2 is only is totally useless...when the agent gets the call he doesn't know whether you are calling to upgrade your programming, a billing issue, a move or a technical issue.

Step 1) Call BellTV to make sure that the work order (for the technician's visit) has been cancelled. Aak them to credit you back and when it will be done. Ask them the fax number of the billing departement

Step 2) Call your credit card provider and remove the automatic withdrawl autorisation

Step 3) If, in the delays given by the agent at step 1 you still haven't received your credit fax them your credit card statement (you can hide the other transactions, as well as the card number) and add a letter, with an explanation of the case. You can also fax all those documents as soon as you get the number

This should fix the issue...if it doesn't call back and ask a supervisor directly. The agent will have to try to resolve the issue before he transfers you...but will be more willing to help you to avoid a supervisor call

Your contrct is in effect only ONCE YOU ARE INSTALLED, so there shoudn't be any penalty for cancelling
 
Ex Agent, we are NOT talking Bell TV here, this is Bell Entertainment Services, a whole new animal.
 
Never ever give bell your credit card!!!!!!! Pay the bill yourself, way less hassles when you want to leave or need to leave for some reason or so!!!!:eek:
 
Thanks for all your help, guys. I have phoned Bell and got my order cancelled. He said I should be credited for the $113, and if not I should call my credit card company just to make sure... he was very helpful. So, I guess now it's a wait and see thing, but I am feeling optimistic after my conversation with the rep.
 
Never give anyone your credit cad number...or bank account info
Problem always comes once they had your crd number...in my case had trouble with Videotron pre-autorised payment
 
I totally disagree. Firstly, payment is usually required before you get any service, therefore if you pay by cheque or cash, your money is with the provider and you need to get it back from the provider if you don't get your service.

With the Credit Card company you are always protected. If you don't get the service, the credit card company gives you the "refund" if you discuss it with them properly.

Same holds for almost any purchase. Try getting money back from an unscrupulous company if you've paid with cash or they've cashed your cheque. With a credit card you're protected. This also holds true for "automatic withdrawals".

There are far more problems when paying cash/cheque than with credit card.
 
Well 57 I disagree on some level, yes when I originally signed up with Bell from my rental of one of my 9242`s I had to give them my cc, after that I pay by using the internet at my bank`s site. I also change my cc ever 3 years.
To many hassles can happen, you are right you can have the talk with the cc company but it is a hasssssle!!!! Not worth it for me.
 
Oddly enough, the technician still came by as scheduled and he said that the use of a diplexer may or may not work because there is only one line to my suite and Bell would not like their service to depend on a diplexer (or something like that). But he also mentioned that because I only have one line to play hardball with Bell and ask for some kind of a deal to get me off Rogers internet and perhaps get some kind of internet and tv bundle with them for a better good price. I just want to watch the Toronto Raptors and was hoping for a basic + a couple of sports themes!
 
And what drive me insane about this part of your story, is that the Technicain gets paid ZERO, for driving to your Condo and trying to help you out.

It also means that somewhere, a customer has to wait another day for an installation because this Tech was booked for your call today.

God these people at Bell just do not get it.

Trust me the Diplexer will work. The problem is, Bell will not officially sanctions its' use and Rogers will remove it if they see one attached to a line from there strobe in the Cable Closet. I just found this out today. So it is a loose loose scenario, sadly.

If you still want the service, it looks like the only option is to move the internet to Bell as well, or another Company doing DSL in your area.
 
Back
Top